Customer Success Consultant

Pnet; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

Eine dynamische Firma sucht einen Customer Success Consultant, der mit Kunden zusammenarbeitet, um deren Wertschöpfung durch die Nutzung der Lösungen zu maximieren. In dieser Rolle sind Sie ein vertrauenswürdiger Berater, der eng mit Kunden und internen Teams zusammenarbeitet, um sicherzustellen, dass die Geschäftsziele erreicht werden. Sie werden Strategien entwickeln, um Kundenbeziehungen zu stärken und deren Zufriedenheit zu steigern. Diese Position bietet die Möglichkeit, einen bedeutenden Einfluss auf den Erfolg der Kunden zu haben und langfristige Beziehungen aufzubauen.

Qualifications

• Mindestens 3 Jahre Erfahrung im Kundenmanagement.
• Profi in MS Excel mit Kenntnissen in ERP/CRM-Systemen.

Responsibilities

• Entwickeln und Implementieren von Strategien zur Kundenzufriedenheit.
• Aufbau vertrauensvoller Beziehungen zu Kunden zur Unterstützung der Wertschöpfung.

Skills

Kundenmanagement

Beziehungsaufbau

Datenanalyse

Kommunikationsfähigkeiten

Education

Matric / Higher Certificate

Tools

MS Office Suite

ERP / CRM Systeme

SAP

Job description

Customer Success Consultant

The Customer Success Consultant engages with Pnet customers to drive and accelerate their value realization and to ensure that business outcomes are met through the implementation and consumption of their purchased solutions.

The Customer Success Consultant partners with the customer's Account Manager to drive mutual success and achieve overall customer satisfaction. They proactively engage with an assigned portfolio of customers, acting as a trusted advisor.

They develop a deep understanding of customers' recruitment and development strategies and business objectives to promote the use of Pnet solutions.

The goal is to drive high-level customer value realization.

About the Department

A dynamic team passionate about bringing our products and services to life within our customers' businesses. They are committed to demonstrating real value and return on investment. The Customer Success team plays a pivotal role in customer retention, satisfaction, and building long-term relationships. From ensuring smooth onboarding to educating customers on how our solutions benefit their employee value proposition, this team consistently goes beyond expectations.

Duties & Responsibilities

1. Develop and implement account strategies and consumption plans that drive customer outcomes.
2. Build trusted relationships with customers to support value-based consumption activities.
3. Collaborate closely with Sales teams and other critical functions to ensure mutual success.
4. Monitor SLA performance and maintain high customer satisfaction levels.
5. Engage with STST and relevant subsidiary organizations to leverage expertise as needed.
6. Utilize data and tools to track and manage targeted adoption and consumption activities.
7. Act as a point of escalation for customer account issues.
8. Contribute to a library of success plays and best practices to enhance Pnet's ability to drive customer success.
9. Engage with customers regularly to assess value realization and advise on optimal utilization of investments.
10. Stay informed on customers' industry, business strategies, and market conditions.
11. Coordinate success resources across Pnet to achieve customer outcomes.
12. Provide customer advocacy and feedback to Pnet stakeholders.
13. Identify and mitigate risks to recurring revenue.
14. Share industry trends, best practices, and product roadmaps with customers.
15. Coach customers to leverage all available resources effectively.

Desired Experience & Qualifications

• Matric / Higher Certificate
• At least 3 years of customer management experience
• Proficiency in MS Office suite, especially Excel (intermediate to expert)
• Knowledge of ERP / CRM systems is advantageous
• SAP knowledge is a plus

Interested?

Pnet is an equal opportunity employer.

Please note that if you do not hear from us within 2 weeks, your application has been unsuccessful.