Customer Success Consultant

Emporium; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading consultancy seeks a Customer Success Consultant based in Somerset West. This role involves creating training plans and providing customer support, requiring strong interpersonal skills and a background in accounting or consulting. Ideal candidates will have experience in customer service and familiarity with the Property sector.

Qualifications

• Training/Educator or Consulting experience is essential.
• Experience in the Property/Rental sector is advantageous.
• Proficiency in customer support will benefit the role.

Responsibilities

• Create and manage training plans with customers.
• Provide system training and customer support.
• Coordinate training projects to completion.

Skills

Customer service

Consulting experience

Proficiency in Microsoft Word

Proficiency in Microsoft Outlook

Proficiency in PowerPoint

Accounting software packages

Excel proficiency

Education

Bachelor's Degree in Accounting

3 years of bookkeeping experience

Job description

Customer Success Consultant (POS25116)

Based: Somerset West

Salary: R pm - R pm (negotiable – depending on your experience)

Requirements

• Training/ Educator or Consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
• Excel proficiency intermediate
• Customer service / support experience will be advantageous
• Previous experience in the Property/Rental sector will be an advantage
  
  

Responsibilities

• Creating and managing training plans with customers
• Reporting on training progress of all customers that is in training
• Work directly with client to effectively coordinate each training project to completion.
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
• Assist with preparing data and uploading on to the system for new customers
  
  

Closing Date: 10 May 2025

To apply for this position: Send MS Word format CV to and use POS25116 – Customer Success Consultant in the subject line