Customer Success Agent

OneDayOnly.co.za; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading eCommerce company is seeking a Customer Service Agent who excels in problem-solving and communication. The ideal candidate will have over 2 years of experience in customer service, a Matric certificate, and proficiency with tools like Zendesk. You will be responsible for handling customer queries with empathy and accuracy while collaborating with internal teams. Join a fast-paced environment where you can make an impact and work with a dynamic team.

Qualifications

• 2+ years in customer service, ideally in eCommerce.
• Excellent verbal and written communication skills.
• Comfortable learning new tools and tech quickly.

Responsibilities

• Handle customer queries with accuracy and empathy.
• Communicate proactively to avoid delays.
• Spot trends in customer queries and provide feedback.

Skills

Problem-solving

Empathy

Communication

Adaptability

Attention to detail

Education

Matric certificate

Tools

Zendesk

Job description

About Us

Step into the wild world of OneDayOnly - South Africa's OG daily deals hub. We’re the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We’ve got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL.

We’re not fussy - if the price is right and the quality checks out, we’re selling it. That makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can say “add to cart”. So, jump in, where FOMO meets killer deals, and let’s turn every day into a retail party!

About You

You’re not just a customer service agent, you’re a problem-solving powerhouse. You take real pride in your work, thrive in a high-energy environment, and own every task you take on. With a keen eye for accuracy, a healthy dose of empathy, and rock-solid professionalism, you turn customer queries into positive experiences - all while bringing good energy and a calm, can-do attitude.

You’re proactive and perceptive, spotting potential issues before they escalate. You’re not afraid to speak up, pitch in, or reach across departments to get things sorted. You don't pass the buck - you roll up your sleeves and find solutions. Friendly, reliable, and people-savvy, you're a natural team player who values clarity, collaboration, and mutual respect.

Responsibilities

• Handle customer queries across multiple platforms with accuracy, urgency, and empathy.
• Understand the deal, the product, and the pain point - then resolve it quickly and professionally.
• Communicate clearly and proactively with the customer and internal teams to avoid delays or dropped balls.
• Work closely with other internal departments to get the information or support needed to resolve issues.
• Spot trends in customer queries or product issues and raise them with the relevant teams before they snowball.
• Use time wisely, manage priorities well, and always look for ways to work smarter.
• Record and share feedback where necessary to ensure issues don’t repeat.
• Take ownership of your KPIs - and always aim to exceed expectations.
• Jump in to support your teammates and the broader business when needed.

Experience and Qualifications

• Matric certificate
• 2+ years in customer service, ideally in eCommerce
• Experience using a ticketing system like Zendesk
• Excellent verbal and written communication skills - clear, friendly, professional
• Strong attention to detail and a flair for solving problems
• High adaptability, emotional intelligence, and a calm approach under pressure
• Comfortable learning new tools and tech quickly
• A positive, can-do attitude and a genuine passion for helping people
• Strong organisational and multitasking skills
• A proactive mindset - you notice things, raise flags, and follow through

Why OneDayOnly?

We’re not your average eCommerce company. We move fast, think big, and enjoy a good laugh along the way. If you’re ready to bring your A-game, make an impact, and work with an incredible team, we want to meet you!