Customer Success Agent

Collab SA; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A customer service company in Cape Town is looking for a skilled representative to join their foundational team. Ideal candidates will have 3+ years of experience, excel in communication, and be familiar with CRM tools. This role involves addressing customer queries via calls, emails, and chats while working UK hours. Join us to contribute to exceptional service and enjoy a positive work culture.

Benefits

Stability and growth opportunities

Strong company culture

Discretionary bonus

Private medical aid benefit

Qualifications

• 3+ years of customer service experience, preferably in eCommerce or product-based environments.
• Ability to calculate pricing, including discounts and VAT.
• Willingness to work UK hours from Cape Town.

Responsibilities

• Attend to calls, emails, and webchats to answer queries.
• Handle order issues such as parcel redirection and missing items.
• Liaise with the UK team to improve processes.

Skills

Customer service experience

Strong written and spoken English

CRM knowledge

Attention to detail

Multi-tasking ability

Education

Grade 12 Qualification

Tools

Freshdesk

Brightpearl

Job description

What you bring / Requirements

• Grade 12 Qualification
• 3+ years of customer service experience, preferably in eCommerce or product-based environments
• Solid CRM knowledge ideally Freshdesk or Brightpearl, but any strong CRM experience is valued
• A cool head, great written and spoken English
• Confidence to own a customer issue from start to finish
• Friendly, can-do attitude with ability to multi-task
• Customer-centric
• Attention to detail, including ability to calculate pricing, which incl discounts & Vat
• Willingness to work UK hours from Cape Town

What you\'ll do

• Attending to calls, emails and webchats to answer queries
• Order issues: parcel redirection; missing items; returns
• Stock availability and product questions / explanations
• A focus on "right first time" service its how the business stands out
• Liaise with the UK team and learn system to help improve process as you grow within the role
• You will be a key voice to the brand and your work will directly impact the company

Benefits

• Stability + growth Join a Cape Town office with big plans for growth, and be part of the foundational team.
• Strong culture Youll be working with people who take pride in showing up, helping others, and doing things properly.
• Clear purpose No chasing KPIs for the sake of it. Just great support, done right.
• Rewarding work Your performance and the companys success contribute to a discretionary bonus.
• Healthy you The team is working on introducing a private medical aid benefit for added peace of mind.

Ready to join a company that doesnt just sell products, but stands out through exceptional service and employee satisfaction?