Customer Solutions Manager, Sub Saharan Africa

Amazon Web Services South Africa Pvt Ltd; Cape Town; On-site; USD 60,000 - 90,000; Full time

Job summary

A leading cloud solutions team is seeking a Customer Solutions Manager to guide enterprise customers through their digital transformation journey. This role requires collaboration with diverse teams, development of customer success strategies, and management of cross-functional projects. Ideal candidates will have a strong background in technology and proven experience in customer relations, with a commitment to driving business success.

Qualifications

• 5+ years experience managing technical or engineering programs.
• 3+ years of customer-facing experience working with executives.
• Ability to coordinate cross-functional teams and deliver results.

Responsibilities

• Design and implement customer success strategies aligned with business outcomes.
• Foster relationships with stakeholders for effective communication.
• Monitor and report on customer adoption progress and success metrics.

Skills

Customer Relationship Management

Cross-Functional Coordination

Cloud Computing Knowledge

Stakeholder Engagement

Education

Bachelor's degree in science, technology, engineering, math, business or equivalent

Advanced degree in technology, business, or related field

Tools

Project Management Certification (PMP, SCRUM / Agile, SAFe)

Job description

Join our innovative cloud solutions team where you'll guide enterprise customers through their digital transformation journey. As a Customer Solutions Manager, you'll collaborate with diverse teams to create and implement strategic cloud adoption plans that drive business success.

About the Team

We are a global team dedicated to helping organizations realize their full potential through cloud technology. Our collaborative approach combines technical expertise with customer advocacy to deliver world-class support and solutions. We partner with organizations across industries, from emerging businesses to enterprise customers, supporting their mission-critical applications.

Key job responsibilities

• Design and implement customer success strategies aligned with business outcomes
• Foster relationships with stakeholders to ensure effective communication and collaboration
• Coordinate cross-functional teams to deliver comprehensive cloud solutions
• Monitor and report on customer adoption progress and success metrics
• Develop and maintain implementation roadmaps for complex technical initiatives

A day in the life

You'll collaborate with cross-functional teams to develop and execute customer success strategies. Your day might include facilitating strategic planning sessions, coordinating with technical teams on migration projects, and consulting with customers on their cloud adoption journey. You'll build relationships with stakeholders at all levels while ensuring alignment between business objectives and technical solutions.

BASIC QUALIFICATIONS

• Bachelor's degree in science, technology, engineering, math, business or equivalent
• 5+ years experience managing technical or engineering programs
• 3+ years of customer-facing experience working with executives and technical teams
• Demonstrated ability to coordinate cross-functional teams and deliver results

PREFERRED QUALIFICATIONS

• Project management certification (PMP, SCRUM / Agile, SAFe)
• Experience with cloud services implementation and modernization projects
• Advanced degree in technology, business, or related field
• Knowledge of cloud computing technologies and industry trends

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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Customer Manager Sub • Cape Town, Western Cape, ZAF