Customer Services Supervisor

Excellerate JHI; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading real estate services company is seeking a Customer Services Supervisor to manage gift card operations and administrative functions. The role involves ensuring efficient operations, handling customer queries, and managing staff performance. Join a forward-thinking team that values quality and excellence.

Qualifications

• Minimum 2 years experience in cash sales, administration, reconciliation, or customer service.

Responsibilities

• Manage the gift card operation and perform administrative functions.
• Handle gift card queries, customer complaints, and investigations.
• Reconcile daily takings as per company policies.

Skills

Customer Service

Administration

Reconciliation

Education

Matric Certificate

Job description

Please take note that this role is a Fixed Term Contract

Who we are

We are a leading real estate services company that combines global standards with specialised local knowledge to create high-performance solutions for our clients. We advise property owners and occupiers on property strategies and assist in development, buying, selling, leasing, valuing, and management of assets. Our dedication to quality and excellence sets us apart in the industry.

Why choose us

Be part of a forward-thinking culture that values entrepreneurial spirit and celebrates your best work. Collaborate with talented property professionals, leverage unparalleled resources, and enjoy opportunities for personal and professional growth. At JHI, your contributions are encouraged and celebrated, ensuring a rewarding career journey.

About the role

We are seeking a Customer Services Supervisor to manage the gift card operation and perform administrative functions within the Finance and Administration department, ensuring smooth, efficient, and effective operations.

Role Objectives / Responsibilities

1. Order and receipt of gift cards according to policies and procedures.
2. Reconcile daily takings as per company policies for all information desk staff.
3. Obtain sign-off from Finance and Admin Manager on monthly sales gift card reconciliation.
4. Ensure all information kiosks are staffed by professional personnel during mall trading hours, providing correct information to customers.
5. Handle gift card queries, customer complaints, and investigations.
6. Sell gift cards according to company policies, procedures, and audit requirements, including immediate reporting of problems, correct completion of daily sheets, daily banking, updating reconciliation, and sending reports to head office finance.
7. Manage staff training, performance, succession planning, discipline, rosters, punctuality, and costs.
8. Reconcile all NON-GLA accounts, forward to head office finance for approval, and collect outstanding amounts.
9. Procure by checking paperwork, account allocations, approvals, budget, raise requisitions on SAP, attach quotes/invoices, and receipt costs.
10. Manually accrue monthly costs not yet receipted and forward to finance by the 26th of each month.
11. Complete variance comments on marketing spend and submit to head office finance by the 3rd of each month.
12. Complete goods receipt reports with comments on orders not yet paid.

Required Qualification

Matric Certificate

Experience

Minimum 2 years experience in cash sales, administration, reconciliation, or customer service.

Competencies

Essential: Adhering to principles and values, delivering results, leading and supervising, working with people, following instructions, learning and researching.

Desirable: Adapting to change, coping with pressure, decision-making, communication, and achieving personal goals.