Customer Services Representative

Stryker; Johannesburg; On-site; ZAR 30,000 - 60,000; Full time

Job summary

An established industry player in medical technologies is seeking a dedicated professional to enhance customer interactions and support sales activities. This role focuses on delivering exceptional service, processing orders, and improving logistics operations. With a commitment to quality and customer engagement, the ideal candidate will thrive in a fast-paced environment, demonstrating strong communication and organizational skills. Join a team that impacts millions of patients globally and be part of a company that values innovation and excellence in healthcare.

Qualifications

• Minimum Matric or equivalent qualification required.
• At least 2 years' experience in a customer care role.

Responsibilities

• Provide first-class service to customers and support sales teams.
• Process sales orders, quotations, and invoices as needed.
• Manage KPIs to ensure timely delivery of products.

Skills

Customer care experience

Communication skills

Computer skills

Team leading experience

Attention to detail

Pro-active mindset

Education

Matric or equivalent qualification

Job description

Job Mission / Purpose

Main function of job:

• To offer a professional communication link between Stryker and our customer base for the placing of orders, raising of queries, requests of information and general support.
• To provide a high standard pro-active support facility to Sales Representatives and Technical Services engineers.
• To seek opportunities of improving the service that is provided for our external/internal customers.
• To actively promote and support Stryker’s Sales Activities.
• To seek opportunities of improving our services as a sales tool.
• To support the wider Customer Logistics team as a whole when and if required.

Key Activities & Responsibilities

• To offer our customers a first class service to complement the rest of the Stryker Corporation.
• Processing of sales orders.
• Processing quotations, if needed.
• Processing invoices, if needed.
• Maintenance and promotion of growth of our automated ordering systems.
• Managing On Time In Full KPIs to ensure timely delivery of products to meet customer requirements.
• Striving to meet Service Levels / KPIs.
• Pro-actively seek methods of improving the services provided by the department.
• The department supports sales and marketing teams in achieving the company's sales targets.
• To support the wider Customer Logistics team as a whole when and if required.

Education/Experience:

• Customer care experience.
• Proven communication and writing skills.
• Computer skills.
• Minimum Matric or equivalent qualification.

Essential:

• At least 2 years' experience as an operative/specialist in your area (either in Stryker or elsewhere).
• Demonstrated previous team leading experience.
• Evidence of involvement in continuous improvement of departmental processes, focusing on quality, productivity, and customer engagement.
• Active involvement in team engagement.
• Energetic and personable nature.
• Clear communication skills.
• Accuracy and attention to detail.
• Pro-active mindset and ability to consider the wider picture.
• Conscientious, committed, focused, and professional work ethics.
• Ability to handle multiple tasks simultaneously and work under pressure.

Stryker is a global leader in medical technologies, committed to making healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine, impacting over 150 million patients annually worldwide.