Customer Services Representative

Enza Zaden Seed Operations B.V.; Gauteng; On-site; ZAR 250,000 - 400,000; Full time

Job summary

Join a global leader in vegetable breeding as a Customer Service Representative, vital in ensuring seamless service and customer satisfaction. With responsibilities ranging from order management to problem-solving, utilize your expertise in logistics and customer communication to drive operational excellence.

Qualifications

• At least 3 years of customer service, supply chain, logistics or administration experience.
• Proficient in English, both written and verbal.
• Ability to work on automated systems.

Responsibilities

• Manage the full order cycle including order entry, batch allocation, invoicing.
• Serve as the first point of contact for customers regarding order status and product availability.
• Identify and resolve order-related issues quickly and efficiently.

Skills

Customer service

Logistics

Communication

Problem-solving

Education

Further education

Tools

Automated systems

Job description

Customer Services Representative

Location: Centurion, South Africa

Type: Full-time

Posted: Yesterday

Application deadline: July 25

Job ID: JR

Do you have a passion for delivering outstanding service and driving operational excellence?

We're looking for a Customer Service Representative to join our team and be the vital link between customers, logistics, and sales.

If you're detail-oriented, thrive in a dynamic environment, and enjoy supporting customer success through efficient processes and proactive communication, keep reading!

Make a difference as a Customer Service Representative at Enza Zaden

As a Customer Service Representative at Enza Zaden, you will bring strong administrative skills and a customer-centric mindset.

You will be responsible for managing the full order flow and providing a seamless service experience to both internal and external stakeholders.

In this role, you will:

1. Ensure smooth order flow: Manage the full order cycle including order entry, batch allocation, invoicing, credits, and communication with the logistics team to ensure on-time delivery.
2. Handle customer communications: Serve as the first point of contact for customers on topics such as order status, product availability, delivery timelines, pricing, and phytosanitary requirements.
3. Support regulatory and documentation needs: Coordinate with the NPPO to ensure compliance with phytosanitary standards and issue required certifications.
4. Deliver insights through data: Collect, process, and analyze customer sales data as input for pricing, sales terms, and commercial planning.
5. Solve problems proactively: Identify and resolve order-related issues quickly and efficiently, and communicate feedback to all relevant stakeholders.
6. Drive continuous improvement: Signal opportunities to enhance internal processes and participate in implementation of improvement projects.
7. Support sales operations: Create and follow up on price catalogues and purchase plans, support demand forecasting, and assist with various administrative sales support tasks.

Why you want to join us as a Customer Service Representative at Enza Zaden

• Customer impact: Play a key role in ensuring our customers receive excellent service, accurate information, and timely deliveries, contributing directly to grower success.
• Collaboration & ownership: Be part of a team that values clear communication, mutual support, and individual accountability — where your input helps streamline operations and improve service.
• Global innovation, local delivery: Work for a global leader in vegetable breeding while supporting local operations, combining international standards with regional responsiveness.

What you bring as a future colleague

• At least 3 years of customer service, supply chain, logistics or administration experience
• Further education is an advantage
• Ability to work on automated systems
• Proficient in English, both written and verbal
• Works well in a team but able to function independently

Why work here? Great Place To Grow - Breeding to feed the world, creating value for sustainable life and living.

Get In Touch

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

About Us

Our employees are the driving power of our company. From their specific sphere of expertise, each individual contributes to creating the vegetable varieties of the future. We rely on specialists and the wide-ranging skills amassed by people with years of experience in the field. And the innovative vision of interns and newcomers. We value this knowledge and experience and therefore invest in our people by providing plenty of opportunity for personal development and advancement. Take a look at our current vacancies and see if there is an opportunity that suits you.