Customer Services Coordinator - Installations

Energy Assets Group Holdings; Noordwes; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A nationwide utilities infrastructure company in South Africa is seeking a Customer Services Coordinator to provide first point of contact for technical and administrative support. The ideal candidate will manage workloads effectively, troubleshoot issues, and ensure top-notch customer service. This role also involves using systems like Microsoft Excel for data management and SLA monitoring. Established in 2005, the company promotes inclusivity and offers career growth opportunities.

Benefits

Competitive salary starting at £25,077

30 days of holiday, increasing to 35

Annual performance-based bonus

Career growth opportunities

Welcoming team culture

Qualifications

• Ability to manage a demanding workload in a pressurized environment.
• Strong prioritization skills.
• Effective communication skills, both written and verbal.

Responsibilities

• Act as the first point of contact for administrative support.
• Liaise with customers and suppliers.
• Manage reports and monitor SLAs using Excel.

Skills

Attention to detail

Problem-solving

Customer service skills

Communication skills

Tools

Microsoft Excel

Microsoft Access

Job description

Customer Services Coordinator - Installations

Our customer service advisors are responsible for providing a first point of contact for technical and administrative support to our engineers and other internal teams.

A key responsibility of this role is to monitor and minimise manual commissioning of assets and to work towards communicated targets and KPI’s.

Working with us, you will benefit from:

• A key strand of our corporate mission is to provide colleagues with high levels of job satisfaction, recognition, and personal development opportunities.
• Competitive compensation package - you’ll receive a competitive salary starting at £25,077, plus the opportunity for an annual performance-based bonus.
• Work-life balance – 30 days of holiday, increasing to a maximum of 35 days with service.
• Critical injury scheme – we prioritize safety at work with high levels of risk mitigation and excellent safety statistics. In case of a serious injury, support and financial assistance are provided.
• Down-to-earth and welcoming culture – be part of a friendly, diverse team eager to welcome new members.
• Future career opportunities – as a large organization offering end-to-end solutions, there are many prospects for career growth in the utilities sector.

Key Responsibilities

• Act as the first point of contact, providing accurate and timely administrative support to internal and external customers.
• Liaise with customers and suppliers to resolve issues and deliver first-class customer service.
• Remotely program connection and setup files for smart meter readings on behalf of energy suppliers.
• Use systems diligently to ensure accurate data recording and attention to detail.
• Troubleshoot communication issues with assets.
• Manage reports using Microsoft Excel and Access, monitor SLAs, and use functions like VLOOKUP for data management.
• Investigate system and meter setup errors.
• Respond to queries from suppliers and internal teams via email.
• Proactively seek efficiency improvements and enhance the customer journey.
• Build strong relationships with internal teams to facilitate continuous improvement.

What We're Looking For

• Ability to stay calm and manage a demanding workload in a pressurized environment.
• Strong prioritization skills, knowing when to escalate issues.
• Attention to detail and pride in providing accurate support.
• Excellent problem-solving and resolution skills.
• Effective communication skills, both written and verbal.
• First-class customer service skills.
• Previous industry experience is advantageous.
• Ability to work collaboratively across teams.
• Capacity to identify and raise areas for improvement.

About Us

Established in 2005, we are a leading nationwide utilities infrastructure business, offering innovative metering, data services, network construction, and low-carbon solutions. We partner with major energy suppliers and public sector institutions across the UK. We are committed to inclusivity and welcome applicants from all backgrounds who are legally eligible to work in the UK.