Customer Services Consultant

Call Centre Staffing; Johannesburg; Remote; ZAR 120 000 - 240 000; Full time

Job summary

An established industry player is seeking a passionate customer service representative to support pet owners and their cats. This role involves assisting customers through various channels, ensuring they receive the best advice on food plans and resolving any delivery issues. You'll have the opportunity to gather feedback and collaborate with a team focused on enhancing service quality. If you love cats and want to make a difference in their lives, this position offers a flexible remote working environment and a chance to grow professionally while enjoying unique perks like a pet allowance.

Benefits

Remote work

Encouraging environment

Professional skills budget

Pet Allowance

Qualifications

• At least 1 year of experience in customer service is required.
• Excellent communication skills to explain information clearly.

Responsibilities

• Support customers via phone, email, live chat, and social media.
• Provide tailored solutions to enhance the customer experience.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Technology comfort

Team player

Job description

This position involves supporting customers via phone, email, live chat, and social media, helping them choose the right food plans and resolving delivery queries.

Beyond answering inquiries, the role focuses on providing tailored solutions, enhancing the customer experience, and ensuring both cats and their owners receive the best possible service. Additional responsibilities include gathering customer feedback and collaborating with the wider team to improve services.

What We Are Looking For:

1. A passion for cats and an understanding of pet owners' needs.
2. At least 1 year previous experience in customer services.
3. Excellent communication skills with the ability to explain information clearly and professionally.
4. Strong problem-solving abilities and quick thinking to provide effective support.
5. Comfort with technology, customer service platforms, and learning new tools.
6. A team player who can also work independently.

Why Join Us?

This role offers the chance to make a meaningful impact on the lives of cats and their owners. Key benefits include:

1. Remote work - enjoy flexibility and a comfortable working environment.
2. Encouraging environment.
3. Professional skills budget - develop the skills you need for growth.
4. Pet Allowance - get a new cat to add to the litter on us.