Customer Services Consultant

Kinesis Holdings; Johannesburg; Remote; ZAR 120 000 - 240 000; Full time

Job summary

An established industry player is looking for a passionate animal lover to join their team in a customer service role. This exciting opportunity allows you to support cat owners by providing tailored solutions and enhancing their experience. You'll engage with customers through various channels, ensuring they receive the best service possible. With a focus on collaboration and improvement, this role offers a chance to make a meaningful impact on the lives of pets and their owners. Enjoy the flexibility of remote work and a supportive environment while developing your skills with a professional budget. If you're ready to make a difference, this position is for you.

Benefits

Remote work

Encouraging environment

Professional skills budget

Pet Allowance

Qualifications

• At least 1 year previous experience in customer services.
• Strong problem-solving abilities and quick thinking.

Responsibilities

• Support customers via phone, email, live chat, and social media.
• Provide tailored solutions and enhance customer experience.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

Comfort with technology

Job description

Our client is seeking an animal lover who has customer services experience.

Role Overview: Must own a cat.

This position involves supporting customers via phone, email, live chat, and social media, helping them choose the right food plans and resolving delivery queries.

Beyond answering inquiries, the role focuses on providing tailored solutions, enhancing the customer experience, and ensuring both cats and their owners receive the best possible service. Additional responsibilities include gathering customer feedback and collaborating with the wider team to improve services.

What We are Looking For:

1. A passion for cats and an understanding of pet owners' needs.
2. At least 1 year previous experience in customer services.
3. Excellent communication skills with the ability to explain information clearly and professionally.
4. Strong problem-solving abilities and quick thinking to provide effective support.
5. Comfort with technology, customer service platforms, and learning new tools.
6. A team player who can also work independently.

Why Join Us?

This role offers the chance to make a meaningful impact on the lives of cats and their owners. Key benefits include:

1. Remote work – enjoy flexibility and a comfortable working environment.
2. Encouraging environment.
3. Professional skills budget – develop the skills you need for growth.
4. Pet Allowance – get a new cat to add to the litter on us.