Customer Services Clerk

We are seeking a highly motivated and customer-focused individual to join our Customer Services team as a Customer Services Clerk. The successful candidate will provide exceptional customer service, handle customer queries and complaints, and assist with general administrative tasks.

Requirements:

• Matric or Grade 12 / NQF 4 learning ability
• Added advantage: Customer Services Diploma
• Added advantage: Experience in a customer service call centre environment (12 years)
• Computer literacy (MS Word, Excel, PowerPoint, and Outlook)
• SAP experience is an advantage

Responsibilities:

• Process orders received including stock orders and service orders
• Handle customer queries and complaints in a professional and timely manner
• Provide excellent customer service to internal and external customers
• Perform general administrative tasks such as data entry and filing
• Liaise with customers, prospects, and all Compass personnel

Key Skills:

• Excellent communication and interpersonal skills
• Strong administrative and organizational skills
• Ability to work in a fast-paced environment
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

What We Offer:

• Competitive salary and benefits package
• Opportunities for growth and development
• Collaborative and dynamic work environment

How to Apply:

If you are a motivated and customer-focused individual with a passion for providing exceptional service, please submit your application including your CV and cover letter. We look forward to hearing from you!

Note:

Applications will be reviewed on a rolling basis and only shortlisted candidates will be contacted. Please do not hesitate to contact us if you have any questions or require further information.