Customer Services Clerk

Compass; Durban; On-site; ZAR 150,000 - 250,000; Full time

Job summary

An established industry player is looking for a highly motivated Customer Services Clerk to enhance their Customer Services team. In this role, you will be responsible for delivering exceptional customer service, managing queries and complaints, and performing various administrative tasks. The ideal candidate will possess strong communication and organizational skills, thrive in a fast-paced environment, and be eager to contribute to a collaborative workplace. This position offers a competitive salary, opportunities for growth, and a dynamic work environment where your contributions will make a real impact.

Benefits

Competitive salary and benefits package

Opportunities for growth and development

Collaborative work environment

Qualifications

• Matric or Grade 12 is essential; Customer Services Diploma is a plus.
• Experience in a customer service call centre is advantageous.

Responsibilities

• Process customer orders and handle queries professionally.
• Provide excellent service to internal and external customers.

Skills

Excellent communication skills

Interpersonal skills

Strong administrative skills

Organizational skills

Problem-solving skills

Analytical skills

Ability to work independently

Ability to work in a team

Education

Matric or Grade 12 / NQF 4

Customer Services Diploma

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

SAP

Job description

We are seeking a highly motivated and customer-focused individual to join our Customer Services team as a Customer Services Clerk. The successful candidate will provide exceptional customer service, handle customer queries and complaints, and assist with general administrative tasks.

Requirements:

• Matric or Grade 12 / NQF 4 learning ability
• Added advantage: Customer Services Diploma
• Added advantage: Experience in a customer service call centre environment (12 years)
• Computer literacy (MS Word, Excel, PowerPoint, and Outlook)
• SAP experience is an advantage

Responsibilities:

• Process orders received including stock orders and service orders
• Handle customer queries and complaints in a professional and timely manner
• Provide excellent customer service to internal and external customers
• Perform general administrative tasks such as data entry and filing
• Liaise with customers, prospects, and all Compass personnel

Key Skills:

• Excellent communication and interpersonal skills
• Strong administrative and organizational skills
• Ability to work in a fast-paced environment
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

What We Offer:

• Competitive salary and benefits package
• Opportunities for growth and development
• Collaborative and dynamic work environment

How to Apply:

If you are a motivated and customer-focused individual with a passion for providing exceptional service, please submit your application including your CV and cover letter. We look forward to hearing from you!

Note:

Applications will be reviewed on a rolling basis and only shortlisted candidates will be contacted. Please do not hesitate to contact us if you have any questions or require further information.