Customer Services Call Centre Bae (agent)

Boomerang BPO; Cape Town; On-site; ZAR 15 000 - 25 000; Full time

Job summary

An established industry player is seeking a dynamic individual to enhance customer satisfaction through exceptional service. In this vibrant and fast-paced environment, you will act as a brand ambassador, resolving customer issues and contributing to the development of a robust customer support offering. With thorough training provided, this role offers a rewarding opportunity for growth and advancement. If you are passionate about delivering a high-quality customer experience and thrive in a collaborative team setting, this position is perfect for you.

Qualifications

• Minimum 6 months experience in a similar role.
• Proficiency in English (Read, Write, Speak).

Responsibilities

• Act as a brand ambassador, resolving customer issues.
• Contribute to the development of the customer support offering.

Skills

Customer Service

Problem Solving

Empathy

Communication

Computer Literacy

Education

Grade 12 or equivalent

Tertiary qualification related to the position

Job description

Job Description

This individual plays a crucial role by ensuring customer satisfaction and contributing to the company’s success through delivering excellent customer service.

We have a fast-paced, innovative, and entrepreneurial culture. Our track record includes discovering opportunities and turning them into rewarding business ventures. Our business environment is vibrant, ever-changing, and strategically focused.

More About The Role

Our client is a reputable, well-known brand in the UK requiring your excellent Customer Service skills within an Omni-channel environment servicing their UK clientele.

Thorough and rewarding training is provided by our highly skilled Trainers, equipping those eager for growth with bright opportunities to advance their careers.

Requirements

• Grade 12 or equivalent.
• Tertiary qualification related to the position (advantageous).
• Minimum 6 months experience in a similar role.
• Proficiency in English (Read, Write, Speak).
• Computer literacy.
• Preferably residing in the Southern Suburbs.
• Ability to prioritize and assess the severity of customer problems to support triaging.
• Passionate about delivering a consistently high customer experience.
• An empathetic tone of voice and the ability to apply guidelines to maintain a consistent tone across all customer communications and channels.
• Ability to explain complex or technical concepts clearly, tailored to the audience.
• Experience in sharing knowledge to improve team performance.
• Comfortable working with new technologies and systems.
• Proven track record of identifying improvements, proposing solutions, and implementing change.
• Able to learn new concepts quickly and take ownership of personal development and training.

Key Responsibilities Include, But Are Not Limited To

• Act as a brand ambassador, resolving customer issues while providing a charming experience.
• Contribute to the development of the customer support offering through knowledge sharing, specialization, proposing improvements, and delivering projects.
• Stay informed about product updates and process changes related to service.
• Adhere to company policies and procedures.
• Build effective relationships with peers and Team Leaders to enhance team performance.
• Identify areas for improvement and lead the implementation of changes to enhance the Customer Support function.

Characteristics

• Problem solver.
• Vibrant and enthusiastic.
• Willing to learn.
• Team player.
• Active listener.
• Ability to work under pressure.
• Analytical thinker.
• Motivated and target-driven.
• Aligned with company values.