Customer Services Agents

La Granson International; Bellville; On-site; ZAR 50,000 - 200,000; Full time

Job summary

An established industry player is looking for a motivated Customer Service Agent to join their dynamic team. In this exciting role, you will be the first point of contact for clients, providing exceptional service and handling inquiries and complaints with professionalism. This position offers the chance to work in a fast-paced environment where your contributions directly impact customer satisfaction. If you are passionate about helping others and thrive in a collaborative setting, this opportunity is perfect for you. Join a team that values customer focus and teamwork, and make a difference every day!

Qualifications

• High school diploma required; customer service experience is a plus.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Handle complaints and ensure customer satisfaction.
• Collaborate with team members to achieve service goals.

Skills

Communication Skills

Interpersonal Skills

Problem-Solving Skills

Decision-Making Skills

Customer Service Experience

Education

High School Diploma or Equivalent

Job description

Job Title: Customer Service Agent

Job Type: Full-time

Location: Bellville, Cape Town

Job Summary

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Agent. In this role, you will be responsible for providing excellent customer service to our clients, handling inquiries and complaints, and ensuring sales and customer satisfaction.

Responsibilities

1. Respond to customer inquiries, chat in a timely and professional manner
2. Identify and assess customer needs to achieve satisfaction
3. Provide accurate, valid, and complete information to customers
4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
5. Keep records of customer interactions, transactions, comments, and complaints
6. Follow communication procedures, guidelines, and policies
7. Assist with product and service inquiries and provide information to customers about product features, prices, and benefits
8. Collaborate with team members to achieve customer satisfaction goals
9. Attend and participate in team meetings and training sessions as required

Requirements

1. High school diploma or equivalent
2. Excellent communication and interpersonal skills
3. Ability to work in a fast-paced environment and handle multiple tasks simultaneously
4. Strong problem-solving and decision-making skills
5. Ability to work a flexible schedule, including evenings and weekends
6. Experience in customer service or related field is a plus

If you are passionate about customer service and enjoy working in a team-oriented environment, we encourage you to apply for this exciting opportunity.