Customer Services Agent - France

AnyVan; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A technology-driven logistics company in Cape Town seeks a Customer Services Agent to assist French-speaking customers through various communication channels. Ideal candidates will have 3+ years of experience in customer service, fluency in French and English, and a dedication to customer satisfaction. The role offers competitive salary, performance-based incentives, and numerous perks, including health contributions and flexible working hours.

Benefits

Performance-based incentives

20 days of holiday

Medical aid contribution

Pension fund contributions

Free transport home after 7pm

In-house barista and free fruit daily

Performance awards

Annual performance trip opportunity

Qualifications

• 3 years+ customer services experience in a call centre environment.
• Ability to speak and write in French and English fluently.
• High typing speed of 30+ words per minute with accuracy.

Responsibilities

• Manage and resolve customer queries via phone and digital channels.
• Maintain accurate customer communication records.
• Escalate complex issues appropriately.

Skills

Customer service experience

Fluent in French

Fluent in English

IT proficiency (G-Suite)

Dynamic adaptation

Job description

Job title: Customer Services Agent - France

Job Location: Western Cape, Cape Town

Deadline: October 01, 2025

What you'll be doing

• We take a multi-channel approach to supporting our customers. You’ll need to be comfortable speaking to customers on the phone who live in France as well as digitally via WhatsApp and other digital channels.
• Be our frontline expert, managing and resolving customer queries with a focus on retaining and promoting positive customer relationships, reflected in high Trustpilot reviews.
• Ensure customer waiting times are minimized, maximize first-time resolution where possible, and help the team meet objectives.
• Use active listening and questioning skills to correctly assess, manage and resolve queries.
• Escalate complex or high-risk issues quickly and appropriately, and keep all parties informed until resolved.
• Keep all customer communication records and data updated and accurate in the right systems.

What you’ll need to succeed

• 3 years+ customer services experience in a call centre environment.
• Ability to speak and write in French and English fluently.
• A genuine passion for delivering unparalleled service and going the extra mile for customers.
• A minimum speed of 30+ words per minute with high accuracy.
• Proficient with IT packages (especially G-Suite) and digital services.
• Comfortable working towards and achieving targets.
• Able to adapt quickly, juggle multiple tasks, and prioritise effectively in a dynamic environment.
• Bias to action with a proven track record of getting things done quickly and well.
• Ability to commute to our offices in the CBD and work to shift patterns.
• Align with European operating hours; shifts operate in South African Standard Time with the following patterns:
• Apr - Sep, Monday - Friday 9:00am - 10:00pm; Sat - Sun 10:00am - 7:00pm
• Oct - Mar, Monday - Friday 10:00am - 11:00pm; Sat - Sun 10:00am - 8:00pm
• Strong alignment with company values.

Perks of the Job

• A salary that reflects your value.
• Performance-based incentives: commission structure tied to success.
• Take a break: 20 days of holiday plus public holidays and Christmas Eve on us.
• Medical aid contribution: ZAR1,000 per month with Momentum or Discovery.
• Pension fund with 5% employee and 5% employer contributions.
• Travel: free transport home after 7pm, car park space if you drive, and showers and towels if you cycle.
• In-house barista and free fruit every day; social scene with regular activities.
• Performance awards and an annual performance trip opportunity.
• Opportunity to join a disruptive technology leader in a fast-growing company.