Customer Services Agent

CXP are now part of the Huntswood Group; Umhlanga Rocks; On-site; ZAR 50 000 - 200 000; Full time

Job summary

Join a forward-thinking company as a Customer Service Advisor, where your passion for delivering excellent service will shine. In this dynamic role, you'll be the first point of contact for customers, assisting them with inquiries and complaints while meeting performance targets. With a supportive team culture and opportunities for further training, this is your chance to grow your skills in a vibrant environment. Enjoy perks like medical insurance, an attendance bonus, and free breakfasts every Monday. If you're reliable and ready to make a difference, apply now and become part of something great!

Benefits

Medical Insurance

Group Life Cover

Attendance Bonus

Free Breakfast Mondays

Qualifications

• Experience in a customer-focused environment is essential.
• Ability to work in a fast-paced financial service environment is advantageous.

Responsibilities

• Handle inbound calls and emails professionally and empathetically.
• Provide clear information on complaint processes and general inquiries.

Skills

Customer Service Experience

Communication Skills

Active Listening

Attention to Detail

Team Player Attitude

Basic CRM Knowledge

Job description

Job Description

We’re Hiring: Customer Service Advisor

Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services Advisor.

What You’ll Be Doing

• Handling inbound calls and emails from customers with professionalism and empathy
• Providing clear, helpful information on complaint processes and general enquiries
• Keeping customers informed about complaint progress
• Meeting personal and team performance targets
• Growing your skills – with potential for further training on more complex queries
  
  

What We’re Looking For

• Previous experience in a customer-focused environment.
• Working in a financial service environment - advantageous.
• Excellent communication and active listening skills.
• High attention to detail and accuracy.
• Resilience, adaptability, and a team-player attitude.
• Basic knowledge of CRM systems – or a willingness to learn!
  
  

What’s In It For You

• Medical Insurance & Group Life Cover
• Attendance Bonus up to R1750
• Free Breakfast Mondays!
• Supportive team culture where people are driven, dependable, and collaborative.
  
  

At Huntswood, it’s not just about what we do – it’s the way we do it. If you're reliable, passionate, and ready to make a difference, we want to hear from you!

Apply now and be part of something great.

Apply