Customer Services Advisor

University of Fort Hare; Wes-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A leading online retail firm is seeking Customer Service Agents to support customers in inquiries and issues related to online shopping. Candidates should have at least 2 years of experience in a call center environment, a strong understanding of online retail processes, and excellent communication skills. This role is essential for ensuring customer satisfaction and a positive shopping experience in an innovative environment.

Qualifications

• At least 2 years of experience working on an online retail campaign in a call centre.

Responsibilities

• Respond to customer questions regarding products, services, order status, and account information via email, or chat.
• Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.
• Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays.
• Offer detailed information about products to help customers make informed decisions.
• Assist customers in tracking their orders and resolving any issues with delivery.
• Guide customers through the return and refund process, ensuring company policies are followed.
• Identify opportunities to recommend additional or alternative products.
• Record customer feedback and complaints to share with the relevant departments.
• Ensure compliance with company policies during all customer interactions.
• Work closely with teams like logistics and marketing to resolve customer issues.

Education

Matric

Job description

Our client is looking for Customer Service Agents for an online home shopping campaign who will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive shopping experience.

• Respond to customer questions regarding products, services, order status, and account information via email, or chat.
• Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.
• Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.
• Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.
• Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.
• Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.
• Identify opportunities to recommend additional or alternative products that may suit the customer’s needs.
• Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.
• Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
• Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.

• Respond to customer questions regarding products, services, order status, and account information via email, or chat.

• Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.

• Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.

• Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.

• Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.

• Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.

• Identify opportunities to recommend additional or alternative products that may suit the customer’s needs.

• Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.

• Ensure compliance with company policies, procedures, and quality standards during all customer interactions.

• Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.

Requirements:
At least 2 years of experience working on an online retail campaign in a call centre.
Matric