Customer Services - 4 month Contract, 80 hours per month

AnyVan; Cape Town; On-site; ZAR 72,000 - 90,000; Part time

Job summary

A leading company in customer support is looking for a Customer Services representative for a 4-month contract. This role involves multi-channel customer support, effective issue resolution, and a focus on retaining positive relationships, aligning with UK hours and providing evening shifts. Candidates should be proficient in English and committed to delivering excellent service while enjoying perks like commission opportunities and a supportive work environment.

Benefits

Annual Leave: 1 hour for every 17 hours worked

Sick Leave: 1 hour for every 27 hours worked

Transport provided after 7pm

In-house barista and free fruit

Social activities and drinks on Thursdays and Fridays

Opportunities for skill development

Qualifications

• Minimum speed of 30+ words per minute with high accuracy.
• Comfortable working towards and achieving targets.
• Strong written and verbal English language skills.

Responsibilities

• Manage and resolve customer queries via multiple channels.
• Escalate complex issues appropriately and maintain communication records.
• Ensure quick query resolution and minimal customer waiting times.

Skills

Active listening

Customer relationship management

IT proficiency

Time management

English communication

Job description

Job title : Customer Services - 4 month Contract, 80 hours per month

Job Location : Western Cape, Cape Town Deadline : July 11, 2025 Quick Recommended Links

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What you'll be doing :

• We take a multi-channel approach to supporting our customers. So you’ll need to be ok speaking to customers on the phone as well as digitally via whatsapp and other digital channels.
• You'll be our frontline warrior, expertly managing and resolving customer queries with a focus on retaining and promoting positive customer relationships, that are reflected in high Trustpilot reviews
• Make sure customer waiting times are kept to a minimum, maximum queries are answered quickly with first time resolution where possible and team objectives are delivered
• Use great active listening and questioning skills to correctly assess, manage and resolve queries
• Escalate any complex / high risk issues quickly and appropriately and keep all parties fully informed until they’re resolved
• Keep all customer communication records and data updated and accurate in the right systems

What you’ll need to succeed :

• A genuine passion for delivering unparalleled service and going the extra mile for our customers
• A minimum speed of 30+ words per minute with high accuracy
• Proficient with IT packages and digital services
• Comfortable working towards and achieving targets
• Able to adapt quickly, juggle multiple tasks, and prioritise effectively in a dynamic environment
• Able to understand and follow processes and instructions
• Strong written and verbal English Language skills
• The ability to commute to our offices in the CBD for work and work to our shift patterns.
• We align to UK operating hours and as an international business we work to UK time zones, all roles operate on a shift pattern basis around the following in South African Standard Times.
• Requirement to work SA Public Holidays as and when needed, based on scheduled shift
• Apr - Sep, Monday - Friday 9.00am - 10.00pm Saturday - Sunday 10.00am - 7.00pm
• Oct - Mar, Monday -Friday 10.00am - 11.00pm Saturday - Sunday 10.00am -8.00pm
• Strong alignment with our company values.
• Please note this is a 4 month fixed term contract with part time hours of a minimum of 80 hours per month. Should any full time permanent positions become available, priority will be given to strong performers who have completed a contract with us.
• 80% of your shift will be in the evening or weekends - allowing you to spend valuable time with your family or study throughout the week

Perks of the job :

• A highly competitive salary that reflects your value - starting salary from R72,000 per annum with potential to earn monthly commission
• Annual Leave : 1hour for every 17 hours worked
• Sick Leave : 1hour for every 27 hours worked
• Travel : We've got your evening commute covered with transport home after 7pm, car park space if you drive and in-office showers if you cycle
• Keeping you refreshed : Enjoy an in-house barista and free fruit during the day
• Social Scene : Thursday and Friday drinks, and regular social activities
• Skills Booster : Opportunity to join a disruptive Technology Leader and be part of a fast-growing, innovative company reshaping the industry