Customer Service Specialist, Operations

DSV - Global Transport and Logistics; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in global transport and logistics is seeking a Customer Service Specialist in Operations. The role involves managing transport movements, ensuring compliance with service level agreements, and liaising with various stakeholders. Ideal candidates will have logistics experience and strong administrative skills.

Qualifications

• At least 2 years logistics experience focused on Road Transportation.
• Excellent administration skills required.
• Ability to work in cross-functional teams.

Responsibilities

• Monitor all loads assigned to CSR Routes and assign vehicles/drivers.
• Liaise with suppliers and escalate delays to management.
• Ensure compliance with CLIENT SLA by all suppliers.

Skills

Administration

Communication

Problem Solving

Education

Completed Matric / Grade 12

Tools

Microsoft Office

VFT TMS

Job description

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: ZAF - Pretoria, Platina St (Rosslyn, Road)
Job Posting Title: Customer Service Specialist, Operations
Time Type: Full Time

SUMMARY

Manage all CLIENT transport movements by:

• Monitoring all loads assigned to CSR Routes, assigning available vehicles and drivers to the route in VFT
• Monitor real time Status Updated, either by Mobile App, GPS device and in absence of such update in VFT directly. Using all the relevant systems and confidential information provided timeously within the customer’s SLA
• Ensure the compliance with the CLIENT SLA by all suppliers, DSV and CLIENT plant
• Communicate with RTM and DSV CLIENT plant Management on all exceptions

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Liaise directly with the Suppliers, Drivers, Customer RTMS to ensure TRIP adherence
• Monitor individual trip movements to be executed as provided in the Fine Loads Screen
• Assign appropriate driver and vehicle in VFT to the TRIP
• Monitor assigned vehicle and driver on GPS tracking to ensure on time collection and delivery
• Liaise with suppliers on delays at pickup and escalate to Management and CLIENT RTM
• Report any vehicle breakdown or delays and take corrective action
• Monitor drivers on assigned routes and report any delays and take corrective actions
• Ensure that all loads status updated are updated within VFT within maximum of 15min from time of actual event
• Update VFT with all relevant Supplier and CLIENT references on each load
• Monitor updating of POD’s by Scanning team and ensure loads are completed
• Ensure time of completion of trip times within Trip rate, and should trip Time be exceeded report prior day trips times vs plan for rate escalation

QUALIFICATIONS

• Completed Matric / Grade 12

COMPUTER SKILLS

• Microsoft Office
• Working experience on VFT TMS

EDUCATION AND/OR EXPERIENCE

• At least 2 years logistics experience, specifically focussed on Road Transportation and dealing with Superlink Linehauls and Milkruns,
• Prior team leader, Experience in planning and allocation of loads as well as followups and tracking.
• Excellent administration skills required
• Ability to work in cross-functional teams
• Previous experience within a contact centre and Client Services environment
• Previous experience within the Logistics environment highly beneficial
• Be able to work overtime and both day/and/night shifts
• Excellent telephone etiquette
• Ability to think pro-actively and under extreme pressure

Disclaimer : Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.