Customer Service Specialist - NIGHT SHIFT - WORK FROM HOME

Tower Group South Africa (PTY) Ltd; Durban; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A global staffing solutions provider is seeking a Customer Service Specialist to work night shifts, providing exceptional service through email, chat, and phone. Applicants should have a minimum of 3 years in customer service, be fluent in English, and possess strong problem-solving skills. This remote role offers an opportunity to work with a prestigious employer in a fun and flexible environment.

Qualifications

• Minimum 3+ years’ customer service/admin experience.
• Able to work independently and follow processes.
• Reliable internet connection (min 20Mbps).

Responsibilities

• Respond to customer inquiries professionally via email, chat, and calls.
• Resolve escalated issues quickly and effectively.
• Maintain accurate records and update CRM systems.

Skills

Fluent in English (written and spoken)

Strong understanding of customer service principles

Excellent interpersonal and problem-solving skills

High attention to detail

Education

Matric + tertiary qualification preferred

Tools

CRM software

Microsoft Office

Google Suite

Job description

Overview

REMOTE – WORK FROM HOME!

Customer Service Specialist – Night Shift
Hours: Monday to Friday | 1:00 AM – 9:00 AM (SA Time)

Our client is a well-established, Australian-based international company offering outsourced staffing solutions. Since launching in 2008, they have grown to 200+ employees across Australia, the Philippines, and now South Africa - creating exciting opportunities for motivated individuals!

They pride themselves on a fun, flexible, and values-driven culture and are looking for self-starters who want to make a real impact. If you are positive, driven, and seeking a long-term career with a prestigious global employer, this may be your perfect fit.

Role Summary

You will be supporting one of their key clients in delivering exceptional customer service via email, chat, and phone.

Key Responsibilities

• Respond to customer inquiries professionally via email, chat, and calls
• Resolve escalated issues quickly and effectively
• Maintain accurate records and update CRM systems
• Provide feedback on customer pain points
• Collaborate with internal teams to improve service delivery
• Support customer retention by building strong relationships
• Stay current on product knowledge and company updates

Requirements

• Fluent in English (written and spoken)
• Minimum 3+ years’ customer service/admin experience
• Matric + tertiary qualification preferred (or equivalent experience)
• Strong understanding of customer service principles
• Proficient with CRM software and support tools
• Excellent interpersonal and problem-solving skills
• Able to work independently and follow processes
• High attention to detail
• Reliable internet (min 20Mbps)
• Dedicated, quiet home workspace
• Willingness to use productivity/time-tracking software

Preferred Skills

• Proficient in Microsoft Office and Google Suite
• Quick to learn new systems and processes
• Exposure to AI tools like ChatGPT or Gemini
• Strong team player with independent working ability

Please note: This description provides an overview of the role and may evolve as the role develops.