Customer Service Specialist

TELUS Digital; Wes-Kaap; On-site; ZAR 300,000 - 450,000; Full time

Job summary

TELUS Digital is seeking Customer Support Representatives to join their dynamic team in South Africa. The role involves providing exceptional customer service and technical support across various communication channels. Ideal candidates will possess strong technical skills, a customer-focused attitude, and the ability to thrive in a team-oriented environment.

Benefits

Supportive and friendly work environment

Training and ongoing development

Opportunities for growth within the company

Qualifications

• 2-3 years experience in customer-facing or technical support roles.
• Ability to work effectively in a team environment.
• Ability to remain calm and professional under pressure.

Responsibilities

• Provide customer service by addressing inquiries and technical support.
• Handle inbound and outbound calls with professionalism.
• Maintain accurate records of customer interactions.

Skills

Customer service orientation

Technical troubleshooting

Time management

Verbal communication

Job description

We are looking for Customer Support Representatives to join our dynamic team. This role is ideal for someone who is customer-focused, technically adept, and thrives in a team-oriented environment. You will be the first point of contact for our customers, providing professional support via phone, email, or other communication channels.

Key Responsibilities:

• Provide exceptional customer service by addressing inquiries, resolving issues, and offering technical support.
• Handle inbound and outbound phone calls with professionalism and courtesy.
• Work collaboratively with other team members to ensure seamless customer experiences.
• Maintain accurate records of customer interactions and follow up as needed.
• Troubleshoot and resolve basic technical issues or escalate when necessary.
• Demonstrate strong time-management and punctuality to meet work schedules and deadlines.

Requirements:

• Minimum of 2–3 years of experience in a similar customer-facing or technical support role.
• Strong customer service orientation with a helpful and patient attitude.
• Good technical skills, including the ability to troubleshoot common problems and learn new systems quickly.
• Must have experience working a 24/7 rotational shift. Preferably for US based clients.
• Proven ability to work effectively within a team environment.
• Excellent timekeeping and organizational skills.
• Reliable attendance and a commitment to showing up ready to work.
• Exceptional telephone etiquette and clear verbal communication.
• Ability to remain calm and professional under pressure.

What We Offer:

• Supportive and friendly work environment
• Training and ongoing development
• Opportunities for growth within the company

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.