Customer Service Specialist

BYD South Africa; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in the automotive sector seeks a candidate for a customer service role focusing on after-sales processes. The position involves collecting customer feedback, optimizing experiences, and requires good communication skills and relevant experience in the automotive industry.

Qualifications

• 1-3 years of after-sales service experience in the automotive industry preferred.
• Fluent English communication preferred.
• Ability to travel/expatriate.

Responsibilities

• Lead in collecting customer complaint data and writing reports.
• Propose customer experience optimization solutions.

Skills

Customer service understanding

Automotive product knowledge

Analytical skills

Problem-solving skills

Communication skills

Teamwork spirit

Proficient in Office software

Education

Bachelor's degree or above

Job description

Job Responsibilities

1.Take the lead in collecting quality and customer complaint data, write data reports, provide timely feedback to the business side, and provide support for decision-making.

2.Participate in proposing customer experience optimisation solutions to enhance customer satisfaction.

Qualifications

1. Knowledge and skills requirements: understanding of customer service, automotive product knowledge and after-sales business processes; proficient in the use of Office office software; with vehicle driving skills;

2. Educational requirements: bachelor degree or above

3. Foreign language requirements: English can be used as a working language, fluent communication in English is preferred

4. professional requirements: automotive service engineering, mechanical design and manufacturing and automation, mechanical engineering, mechanical major preferred

5. Working experience: 1-3 years of after-sales service experience in the automotive industry or related fields is preferred.

6. Other requirements:

Good analytical and problem solving skills;

Good communication skills and teamwork spirit;

Able to adapt to overseas travelling/expatriation;