Customer Service Specialist

Browns Jewellers; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Browns The Diamond Store is seeking a passionate service-oriented representative to enhance customer relationships. The role involves addressing queries, ensuring timely service, and maintaining product knowledge. Ideal candidates will have experience in client services and excellent communication skills.

Qualifications

• At least 2 years of experience in client services and relationship management.
• Excellent verbal and written communication skills.

Responsibilities

• Build relationships by answering queries and providing exemplary service.
• Resolve queries regarding products or services.
• Maintain knowledge of products, programs, and policies.

Skills

Communication

Customer Service

Time Management

Attention to Detail

Job description

Do you put customers at the heart of every decision you make? Browns The Diamond Store is looking for a professional and passionate service-oriented representative who will foster positive relationships with internal and external clients.

Duties & Responsibilities

1. Build the bond between our brand and our customer by answering queries, providing exemplary service, and adapting your approach depending on individual needs and requirements.
2. Ensure that all queries are dealt with in a professional manner within the required timeframes.
3. Resolve any queries regarding products or services.
4. Follow up on orders to ensure delivery by specified dates.
5. Maintain current knowledge of products, programs, processes, and policies.

Desired Experience & Qualifications

• At least 2 years of experience in a client services and relationship management role.
• Excellent verbal and written communication skills with both external and internal stakeholders.
• Helpdesk support experience is an advantage.
• High attention to detail and service orientation.
• Comfortable working in a fast-paced and challenging environment.
• Able to manage time, prioritize, and adhere to strict deadlines.
• Experience in the call center or retail industry is advantageous.