Customer Service Specialist

Volvo Group; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading global transport and infrastructure solutions company is seeking a customer service coordinator in Gauteng. In this role, you will manage the inbound and outbound flow of goods, ensuring excellent customer relations and timely responses to dealer queries. Ideal candidates will have 2-5 years of experience in the commercial vehicle industry and strong administrative skills. This opportunity offers a dynamic work environment with a focus on teamwork and continuous improvement.

Qualifications

• 2-5 years in the commercial vehicle industry.

Responsibilities

• Manage customer relations.
• Respond to dealer queries professionally.
• Follow up on discrepancies with suppliers.
• Coordinate with customs and freight controllers.
• Handle order entries and special demand orders.
• Ensure continuity of operations in the customer service center.

Skills

Administrative skills

Computer skills

Time management

Negotiation skills

Verbal and written communication

Attention to detail

Problem-solving abilities

Personal drive to improve

Education

Matric / Grade 12

Tools

Argus

POL

IMS/Mainframe

VF05

SOI

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

The main purpose of the job is to oversee and manage the in and outbound flow of goods to and from the Regional Distribution Centre (RDC), which includes Central warehouse activities and all related service providers for all Business Area’s (BA’s). This function complement’s the entire interface between the RDC, BA’s, Dealers and Central Warehouses on urgently required parts.

Reporting: Customer Service Centre Manager.

Job Objectives

• To ensure and manage good Customer relations.
• Serve as the first point of contact for dealers via support mailboxes, telephone, and Argus on dealer queries.
• Interface with and respond to all dealer queries in a timely and professional manner.
• Follow up on all dealer and supplier discrepancies, including credit notes and processing issues.
• Analyze and act on inbound lead time follow-ups, coordinate with Customs & Freight Controller for Estimate Time of Arrival (ETAs).
• Liaise with Vehicle off Road (VOR) Procurers/Helpdesks for VOR orders and manage order Class 1 and 2 Back Orders with the central warehouse.
• To follow up with Warehouse on all orders, collections, delivery issues, nil picks, delays, discrepancies and Transport delays etc.
• Ensure timeous placement of orders to meet central warehouse deadlines.
• Monitor and report on service provider performance against SOPs.
• Follow up and support dealer discrepancies (Processing, lead times, credit notes and outstanding discrepancies)
• Coordinate and handle order entries and special demand orders (unnumbered routines, chassis-unique items).
• Contribute to continuous improvement initiatives within the Customer Service Centre.
• Ensure continuity of daily operations when acting as back-up within the Customer Service Centre.
• Coordinate and communicate with internal departments to resolve cross-functional queries.
• Evaluate dealer survey results and follow up on feedback to enhance service delivery.
• Manage BA and Dealer ETA reports, ensuring accuracy and follow-through.
• Handle dealer returns, core returns, and buybacks efficiently.
• Quote and process cab orders accurately.
• Communicate supplier rejections and coordinate returns or corrective actions.
• Maintain and improve customer relations through continuous improvement, solution-oriented support, activities and initiatives using the Volvo Performance System (VPS) methodology.
• Manage In and Outbound Costs.
• VOR Validations and reporting.
  
  

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Qualification & Job Experience

• Matric / Grade 12.
• 2-5 years in the commercial vehicle industry.
  
  

Job Related Skills

• Administrative skills.
• Computer skills.
• Time management.
• Negotiation skills.
• Verbal and written communication.
• Attention to detail.
• Argus, POL, IMS/Mainframe, VF05, SOI.
• Problem-solving abilities.
• Personal drive to improve.
  
  

Key Competencies

• Relating and Networking.
• Delivering Results and Meeting Customer Expectations.
• Deciding and Initiating Action.
• Planning and Organizing.
• Following Instructions and Procedures.
  
  

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date: 28 August 2025.

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Group Trucks Operations encompasses all production of the Group’s manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions. We also orchestrate the spare parts distribution for Volvo Group’s customers globally and design, operate and optimize logistics and supply chains for all brands. We count 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global footprint offers an opportunity for an international career in a state-of-the-art industrial environment, where continuous improvement is the foundation. As our planet is facing great challenges, we - one of the largest industrial organizations in the world - stand at the forefront of innovation. We are ready to rise to the challenge. Would you like to join us?