Customer Service Specialist

Yara International ASA; Durban; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Yara International ASA is seeking a Sales Administrator for its Animal Nutrition division in Durban. The successful candidate will manage sales documents, convert quotations to orders, and assist in logistics and finance tasks. This role requires strong communication, attention to detail, and proficiency in SAP and MS Office.

Qualifications

• At least 2 years of experience in a relevant field.
• Computer literacy in MS Office and SAP required.
• Good communication skills and attention to detail necessary.

Responsibilities

• Processing sales documents and converting quotations to orders.
• Capturing sales orders and assisting with reconciliations.
• Attending to queries with sales teams regarding customer orders.

Skills

Communication skills

Attention to detail

Customer service orientation

Time management

Education

Experience in sales, logistics, or financial administration

Tools

SAP

MS Office

Job description

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We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity, and environmental change.

About the Unit

Yara Animal Nutrition's operations in South Africa include a raw materials processing plant as well as sales distribution across the country, selling mineral feed supplements to feed producers and farmers across Southern Africa and selected international markets.

We are looking for a Sales Administrator to join Yara Animal Nutrition South Africa (Pty) Ltd in Durban. This position will be responsible for checking all sales quotations from the sales team and converting them into sales orders. The position will be based in Umbogintwini, South Africa.

Responsibilities

• Processing of sales documents (checking transport rates, pricing, products, and destinations)
• Converting sales quotations to sales orders on SAP
• Capturing empty bag movements between warehouses by creating sales orders
• Attending to all queries with sales teams regarding customer orders/quotes
• Assisting with PFI’s for the sales team where necessary
• Capturing and billing depot sales orders received from depots
• Assisting finance with reconciliations of all depots
• Reconciliation and stock counts of bags at depots, monthly and quarterly. Travel to depots may be required.
• Weekly filing of documents
• Assisting with any other daily tasks as required in the marketing/logistics department
• Standing by for staff members on leave

Profile

• At least 2 years of experience in sales, logistics, or financial administration is advantageous
• Computer literacy – MS Office and SAP essential
• Good communication skills at all levels
• Concern for order and forward planning
• Accuracy and attention to detail
• Customer service orientation
• Ability to manage time effectively and work under pressure
• Ability to speak and understand Afrikaans is an advantage

Knowledge grows through differences

Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that fostering diversity and inclusion is the right and smart thing to do. To support this, Yara has integrated Diversity, Equity & Inclusion (DE&I) into our business strategy, with over 400 employees worldwide involved in D&I ambassador networks.

As part of our recruitment process, where permitted by law, we may conduct reference and background checks. These will only be performed when deemed necessary for the role, and candidates will be informed beforehand.

Necessary Information

Our service providers include SAP, which uses session cookies for session stickiness, directs requests to the correct data center, and identifies visitors via JSESSIONID. We also use YouTube and LinkedIn for marketing purposes.