Customer Service Specialist

Yara International; Durban; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading company in animal nutrition is seeking a Sales Administrator in Durban. The role involves processing sales documents, converting quotes to orders in SAP, and handling customer inquiries. Successful candidates will have strong communication skills and attention to detail, along with relevant sales or logistics experience.

Qualifications

• At least 2 years of working experience in sales/logistics or financial administration is an advantage.
• Computer literacy is essential.
• Ability to speak and understand Afrikaans would be an advantage.

Responsibilities

• Processing sales documents and converting quotations to sales orders.
• Capturing stock movements and handling customer queries.
• Assisting finance with depot reconciliations.

Skills

Communication

Customer Service

Accuracy

Time Management

Education

Matric/Equivalent NQF Level 4

Tools

SAP

MS Office

Job description

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

About the Unit

Yara Animal Nutrition's operations in South Africa include a raw materials processing plant as well as sales distribution across the country, selling mineral feed supplements to feed producers and farmers across Southern Africa and selected international markets.

We are looking for a Sales Administrator to join Yara Animal Nutrition South Africa (Pty) Ltd in Durban. This position will responsible for checking of all sales quotations from the sales team and then converting to a sales order. The position will be located in Umbogintwini, South Africa.

Responsibilities

• Processing of sales documents (Checking transport rates, pricing, products and destinations)
• Convert sales quotations to sales orders on SAP
• Capture empty bag movements between warehouses by creating a sales order
• Attend to all queries with sales teams on a daily basis with regards to customer orders/quotes
• Assist with PFI’s for sales team where necessary
• Capturing and Billing of Depot Sales Orders received from depots
• Assisting finance with reconciliations of all depots
• Reconciliation, stock counts of bags at depots, monthly and quaterly. Travel to depots required.
• Weekly filing of documents
• Assist with any other daily tasks as required in the marketing/logistics department
• Stand by for staff members that are on leave

Profile

• Matric/Equivalent NQF Level 4
• At least 2 years working experience in sales/logistics or financial administration will be an advantage
• Computer literacy – MS Office essential and SAP
• Good communication skills at all levels
• Concern for order and forward planning
• Accuracy and attention to detail
• Customer service orientated
• Ability to manage time effectively and work under pressure
• Ability to speak and understand Afrikaans would be an advantage

Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchoredDiversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.

As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.