Customer Service Specialist

RareCruit; Durban; On-site; ZAR 150,000 - 250,000; Full time

Job summary

A leading recruitment agency in South Africa is seeking a highly motivated Customer Support Specialist with a financial background. This role will serve as the first contact for clients, providing top-notch service and support. The ideal candidate excels in problem-solving in a fast-paced environment. Strong communication skills and experience in customer service are essential. The position requires flexibility with working hours, including evening and weekend shifts.

Qualifications

• Proven experience as Financial Customer Support Specialist with 1+ year in the role.
• Flexibility to work rotating shifts including evenings and weekends.
• Ability to multitask, prioritize, and manage time effectively.
• Strong verbal and written communication skills.

Responsibilities

• Provide exemplary customer service as primary contact for clients.
• Identify hardware and networking issues during interactions.
• Update customer records in the database.
• Resolve client problems and escalate issues as required.

Skills

Customer orientation

Problem-solving

Time management

Verbal communication

Written communication

Tools

CRM systems

Job description

We're seeking a highly motivated Customer Support Specialist with financial background to join our client's dynamic team. This role will be the first point of contact for the customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment.

Core Responsibilities

• As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
• Quickly identify hardware, operating system and networking issues during clients interactions.
• Help update knowledge base by identifying and reporting issues.
• Resolve client problems in a professional manner, escalating issues as required.
• Maintain customer records by updating account information in the database.
• Contribute to team effort by accomplishing related results as needed.

Requirements and Skills

• Proven experience as Financial Customer Support Specialist - 1 + year in the role.
• Flexibility to work rotating 8- hour shifts, including evening and weekends.
• Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
• Customer orientation and ability to adapt / respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
• Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
• Strong verbal and written communication skills and problem-solving skills.
• Patient and cool under pressure.

Working Hours

• Mon to Friday 7 : 30 am to 8 : 30pm EST
• Saturday 10 : 00am to 4 : 00pm EST

Thank you for applying with RAREcruit!