Customer Service Specialist

Lindsay; Bellville; On-site; ZAR 280,000 - 400,000; Full time

Job summary

A leading company in irrigation and infrastructure solutions is seeking a Customer Service Specialist. The role involves providing administrative support in organizing shipments, liaising with customers, and ensuring compliance with export regulations. Ideal candidates should have strong customer service skills, attention to detail, and relevant experience in logistics.

Qualifications

• Understanding of export regulations and documents.
• Full understanding of Incoterms.
• Ability to review Letters of Credit.

Responsibilities

• Handling daily product export and local shipments.
• Booking and confirming cargo space.
• Maintaining records of export functions.

Skills

Attention to detail

Customer service orientation

Problem-solving ability

Communication skills

Prioritizing responsibilities

Education

Import and Export management Diploma/Degree

Financial Accounting Diploma/Degree

Tools

MS Office

NAV system

Job description

Customer Service Specialist

Organization Summary

Lindsay Corporation is a global company headquartered in Omaha, Nebraska, focused on providing irrigation and infrastructure solutions to meet the needs of a growing population. As one of the world’s leading providers of irrigation and water management, its Zimmatic systems are operating in more than 90 countries. Lindsay Corporation’s infrastructure division offers a wide range of products that aid in roadway maintenance and transportation safety. Since 1955, Lindsay Corporation has been at the forefront of research and development of products and services designed to meet the needs of a constantly evolving world.

Position Description

Lindsay Africa is seeking a Customer Service Specialist whose primary responsibilities are to provide administrative support to the Customer Service & Marketing Manager. This will include organizing and overseeing product shipments domestically and internationally (while ensuring legal compliance), tracking products, maintaining records of transactions and ensuring proper communication and liaison with customers in relation to these.

Duties & Responsibilities

• Handling daily product export and local shipments from receipt of orders until invoicing.
• Requesting rates from carriers, airlines, transporters, agents etc. and quoting transport services to customers according to their inquiries and needs.
• Providing advice to customers regarding logistic processes, documentation, inspections, letters of credit, or any other shipping questions which may arise.
• Booking, arranging for or confirming cargo space with carriers.
• Issuing freight purchase orders to transport agent.
• Preparing and/or processing shipping and export documentation.
• Assisting/ forwarding all necessary information and documentation to Customs in accordance with R.S.A government regulations.
• Preparing and/or sending advance notifications of shipments or other documents (draft paperwork for checking, vessel schedules or airway bill) to agents, shippers or consignees as required.
• Verifying correct information on Export invoices with the Finance Department.
• Maintaining all records of export functions and ensuring adherence to regulations.
• Communicating with all external and internal partners as well as customers to ensure smooth transport arrangement of products.

Required Qualifications

• Understanding and knowledge of export regulations and documents.
• Proficient in use of MS Office packages and relevant export or product tracking software – NAV system
• Have understanding and able to review Letters of Credit (check latest shipping dates, ports, documents required)
• Full understanding of Incoterms as these are part of the sale contract
• Excellent attention to detail
• Strong customer service orientation
• Excellent problem-solving ability
• Ability to effectively prioritize responsibilities
• Excellent verbal and written communication skills.
• High level of interpersonal Skills

Preferred Qualifications

• The ability to speak Afrikaans
• Import and Export management Diploma/Degree

• Financial Accounting Diploma/Degree
• 2 – 3 years relevant experience in a related position (Forwarding Clearing agent involved in operational part of business).