Customer Service Specialist

Customer Service Specialist

Organization Summary

Lindsay Corporation is a global company headquartered in Omaha, Nebraska, focused on providing irrigation and infrastructure solutions to meet the needs of a growing population. As one of the world’s leading providers of irrigation and water management, its Zimmatic systems are operating in more than 90 countries. Lindsay Corporation’s infrastructure division offers a wide range of products that aid in roadway maintenance and transportation safety. Since 1955, Lindsay Corporation has been at the forefront of research and development of products and services designed to meet the needs of a constantly evolving world.

Position Description

Lindsay Africa is seeking a Customer Service Specialist whose primary responsibilities are to provide administrative support to the Customer Service & Marketing Manager. This will include organizing and overseeing product shipments domestically and internationally (while ensuring legal compliance), tracking products, maintaining records of transactions and ensuring proper communication and liaison with customers in relation to these.

Duties & Responsibilities

1. Handling daily product export and local shipments from receipt of orders until invoicing.
2. Requesting rates from carriers, airlines, transporters, agents etc. and quoting transport services to customers according to their inquiries and needs.
3. Providing advice to customers regarding logistic processes, documentation, inspections, letters of credit, or any other shipping questions which may arise.
4. Booking, arranging for or confirming cargo space with carriers.
5. Issuing freight purchase orders to transport agent.
6. Preparing and/or processing shipping and export documentation.
7. Assisting/ forwarding all necessary information and documentation to Customs in accordance with R.S.A government regulations.
8. Preparing and/or sending advance notifications of shipments or other documents (draft paperwork for checking, vessel schedules or airway bill) to agents, shippers or consignees as required.
9. Verifying correct information on Export invoices with the Finance Department.
10. Maintaining all records of export functions and ensuring adherence to regulations.
11. Communicating with all external and internal partners as well as customers to ensure smooth transport arrangement of products.

Required Qualifications

1. Understanding and knowledge of export regulations and documents.
2. Proficient in use of MS Office packages and relevant export or product tracking software – NAV system.
3. Have understanding and able to review Letters of Credit (check latest shipping dates, ports, documents required).
4. Full understanding of Incoterms as these are part of the sale contract.
5. Excellent attention to detail.
6. Strong customer service orientation.
7. Excellent problem-solving ability.
8. Ability to effectively prioritize responsibilities.
9. Excellent verbal and written communication skills.
10. High level of interpersonal Skills.

Preferred Qualifications

1. Import and Export management Diploma/Degree.
2. Financial Accounting Diploma/Degree.
3. 2 – 3 years relevant experience in a related position (Forwarding Clearing agent involved in operational part of business).