Customer Service Solutions Specialist

FNB South Africa; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading banking institution in Durban seeks a Customer Service Solutions Specialist (Forex) to support clients using digital channels focused on FX transactions. Ideal candidates will have 5-10 years of client service experience in Forex and strong communication skills. The role entails handling client queries and ensuring compliance with banking regulations.

Benefits

Opportunities to network and collaborate

Challenging working environment

Opportunities to innovate

Qualifications

• Minimum of 5-10 years’ experience in dealing with Forex products in a client service environment.
• Experience in the Financial Services/Banking industry preferred.

Responsibilities

• Support clients using the bank's digital channels, focusing on FX transactions.
• Handle client queries regarding payment transitions.
• Identify and follow up on clients under surveillance due to regulatory issues.
• Assist clients in reconciling bank charges with foreign bank fees.

Skills

Client-centric

Attention to detail

Communication skills

Ability to work under pressure

Education

Grade 12 or relevant tertiary qualification

Job description

Job Description

To provide overall support to clients that utilize the bank's digital channels, with a focus on performing FX transactions.

Hello Future Customer Service Solutions Specialist (Forex),

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.

As part of our team in FNB Commercial Forex KZN, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Role Purpose

To provide overall support to clients that utilize the bank's digital channels, focusing on FX transactions.

Are You Someone Who Can

1. Check Vantage for the Specialist assigned to Excon vetting and follow up.
2. Handle client queries regarding payment transitions from portal to bank, e.g., Get Quote, etc.
3. Identify clients under surveillance, especially those facing Reg 12 blocking orders by SARB.
4. Follow up with the Compliance Docs team to uplift such blocking orders.
5. Coordinate with the FRB’s Payment Screening team for transactions to grey-listed countries and escalate bottlenecked transactions.
6. Follow up with Frontline on transactions requiring Dynamics cases due to payment screening.
7. Assist clients in reconciling bank charges, especially those involving foreign bank fees with mismatched references.
8. Follow up with credit approval for transactions that are stalled.

You Will Be An Ideal Candidate If You

1. Have a minimum of Grade 12 or relevant tertiary qualification.
2. Have 5-10 years’ experience in dealing with Forex products in a client service environment.
3. Have experience in the Financial Services/Banking industry (preferred).

You Will Have Access To

1. Opportunities to network and collaborate.
2. A challenging working environment.
3. Opportunities to innovate.

We Can Be a Match If You Are

1. Able to work under pressure.
2. A great communicator (written and verbal).
3. Attentive to detail.
4. Client-centric.

Apply now if you are interested in taking the next step. We look forward to engaging with you!

#Post

#FNB

Job Details

Note that applications will not be accepted after 22/08/25. Please submit your application before the closing date.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose disability information voluntarily. This information will be kept confidential unless required by law.