Customer Service Sales Specialist

IGT Solutions; Wes-Kaap; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Une entreprise en forte croissance spécialisée dans les ventes et le service client dans le secteur de l'hospitalité recherche un Coach de Vente. Ce rôle dynamique vise à renforcer la performance des ventes et l’excellence du service à la clientèle dans leur centre d'appels. Les candidats idéaux auront de solides antécédents en coaching de vente et en assurance qualité, ainsi qu'une passion pour l’amélioration continue des performances en équipe.

Benefits

Salaires compétitifs

Incitatifs

Opportunités de croissance de carrière

Qualifications

• Minimum 3-5 ans d'expérience dans un environnement de vente BPO, de préférence dans des centres d'appel d'hospitalité.
• Solide expérience en gestion des performances et en assurance qualité.
• Capacité à analyser les données et à mettre en œuvre des stratégies de coaching.

Responsibilities

• Conduire des séances de coaching pour améliorer les techniques de vente et les compétences en engagement client.
• Surveiller et analyser la performance des conseillers en ventes.
• Collaborer avec les équipes de qualité pour affiner les scripts de vente.

Skills

Sales Coaching

Performance Management

Quality Assurance

Customer Engagement

Communication Skills

Leadership Skills

Education

Sales or Coaching Certifications

Job description

Job Title: Sales Coach

Location: Cape Town

Department: Operations / Training & Quality

Reports to: Training Manager / Quality

Manager Job Summary: We are seeking a dynamic and results-driven Sales Coach to enhance sales performance and customer service excellence within our hospitality contact center. This role is responsible for coaching advisors to drive sales conversions, improve customer engagement, and ensure adherence to quality standards. The ideal candidate will have a strong background in sales coaching, contact center operations, and quality assurance within a BPO environment.

Key Responsibilities: Sales Coaching & Performance Improvement:

· Conduct one-on-one and group coaching sessions to enhance sales techniques, objection handling, and customer engagement skills.

· Monitor and analyze advisor sales performance, identifying areas for improvement and development.

· Implement strategies to improve conversion rates, upselling, and cross-selling opportunities.

· Support advisors with real-time coaching and feedback during live calls to drive sales effectiveness.

· Collaborate with Team Leaders and Operations to align sales strategies with business goals.

Quality Assurance & Compliance:

· Conduct call evaluations and provide structured feedback to improve sales and customer service delivery.

· Ensure adherence to hospitality industry standards, sales protocols, and compliance regulations.

· Identify trends from QA assessments and develop action plans to enhance overall performance.

· Partner with the Quality Team to refine sales scripts, objection-handling frameworks, and best practices

Training & Development:

· Design and deliver sales training workshops to enhance advisor skills and confidence.

· Provide ongoing support for new hires and existing advisors to continuously elevate performance. · Develop and maintain coaching documentation, performance reports, and action plans. Stakeholder Collaboration & Reporting:

· Work closely with Operations, Training, and Quality teams to drive a high[1]performance sales culture.

· Provide regular reports on sales trends, coaching effectiveness, and performance improvements.

· Recommend process improvements to enhance overall sales efficiency and customer experience

Key Requirements: Experience & Skills:

· Minimum 3-5 years experience in a BPO sales environment, preferably in hospitality contact centers.

· Strong background in sales coaching, performance management, and quality assurance.

· Proven track record of improving sales conversion rates and customer satisfaction.

· Experience in call monitoring, feedback delivery, and coaching methodologies.

· Excellent communication, leadership, and motivational skills.

· Ability to analyze data and implement coaching strategies based on performance trends

Preferred Qualifications:

· Experience in GDS (Global Distribution Systems) or hospitality booking platforms is a plus.

· Familiarity with QA frameworks, CX metrics (NPS, CSAT), and sales KPIs.

· Sales or coaching certifications (e.g., Coaching Essentials, Train-the-Trainer, Sales Enablement).

Why Join Us?

· Be part of a fast-growing BPO team specializing in hospitality sales and customer service

. · Opportunity to develop high-performing sales teams in a dynamic environment.

· Competitive salary, incentives, and career growth opportunities

Regards

Varsha Batra (Corporate Recruiter from INDIA TAG Team)

E,[e-mail]

M.+91 - 8527123018 (whatsapp)