Customer Service Sales Representative

Black Pen Recruitment; Pietermaritzburg; Remote; ZAR 200 000 - 300 000; Full time

Job summary

Join an international award-winning multilingual contact center that specializes in inbound customer support. This fully remote role offers the opportunity to assist a prestigious airline brand, engaging with passengers in both Italian and English. As a vital team member, you'll handle various travel queries and work on airline reservation systems, all while meeting key performance indicators. With a competitive monthly salary and additional incentives, this position is perfect for those seeking a dynamic and rewarding work environment. Embrace the flexibility of remote work while contributing to a company that values its staff and client relationships.

Qualifications

• Proficiency in Italian (C1/C2) is essential for this role.
• Candidates must reside in South Africa with valid ID or permit.

Responsibilities

• Support a prestigious airline brand with travel queries in Italian & English.
• Engage with international passengers, managing queries and compliments.

Skills

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Windows

Banking

Upselling

Pricing

Sanitation

Cash Handling

Stocking

Job description

Our client specializes in inbound multichannel customer support across various verticals from their strategically located centres in Fiji, South Africa, and Peru, as well as via their work-from-home colleagues in Namibia. As an international award-winning multilingual contact centre, they recognize that their staff and the relationships they build with clients are their greatest and most valuable assets.

Job Details

1. Job Type: Full time / Permanent
2. Workplace: Fully Remote
3. Language Required: Italian (C1 / C2)
4. Start Date: 17 March 2025
5. Training: 4-11 Weeks (Fully Remote)
6. Working Hours: Monday to Friday with shifts between 07:00 - 19:00 on a rotational basis and 09:00 - 17:00 on Saturdays
7. Salary: R15,833 per month (non-negotiable)
8. Additional Incentives: Up to R4000.00 per month
9. Candidate Location: Candidates in CPT are preferred; applications from other parts of South Africa will also be considered.

Requirements

• Proficiency in Italian (Verbal & Written, C1 / C2)
• Residing in South Africa with a valid South African ID or residence permit
• Flexibility to work shifts
• Stable fixed-line internet connection (Fibre or ADSL); wireless not accepted
• UPS solution for load shedding (own or purchased through client)
• Training provided (product and systems)
• Probation period: 4 months

Responsibilities

• Support a prestigious airline brand across various work streams
• Assist passengers with pre- and post-flight travel queries in Italian & English
• Work on airline reservation systems and handle voice calls in German, including written correspondence
• Engage daily with international passengers, managing queries and compliments
• Meet key performance indicators and client service standards
• Operate in a demanding, time-sensitive call center environment

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Additional Details

• Employment Type: Full Time
• Experience: Years (unspecified)
• Vacancy: 1