Customer Service Sales Executive

LGC Group; Midrand; On-site; ZAR 300,000 - 500,000; Full time

Job summary

Join LGC as a Customer Service & Sales Executive, where you'll be vital in delivering exceptional support and service quality. You'll handle customer communications, order processing, and liaise with various teams to ensure top-notch client satisfaction, requiring a strong scientific background and a commitment to excellence.

Qualifications

• Previous experience in a sales support or customer service environment.
• Experience with quotations and ERP/CRM systems.
• Chemistry degree or relevant experience preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and CRM.
• Create and follow up on quotations.
• Log and resolve customer complaints.

Skills

Customer Service

Attention to Detail

Sales Support

Professionalism

Education

Degree in Chemistry

Equivalent experience

Tools

Service Cloud

ERP Systems (e.g., Pastel, SAP)

Job description

Are you a peoplefocused problem solver with a passion for science and service

Join our dynamic Customer Service team at LGC and play a key role in ensuring exceptional support and satisfaction for our clients worldwide!

About the Role

As a Customer Service & Sales Executive youll be the front line of communication between LGC and our customers supporting order processing responding to product enquiries generating formal quotations and helping us uphold our outstanding reputation for quality and service. Youll liaise with internal teams suppliers and clients to ensure that customer expectations are exceeded at every turn.

What Youll Be Doing

• Responding to customer inquiries with professionalism via phone email and our CRM (Service Cloud)
• Creating and following up on quotations and tender requests
• Accurately entering orders into our ERP system (e.g. Pastel)
• Monitoring shipments and updating customers on order progress
• Logging and resolving customer complaints
• Supporting the field sales team with customer feedback and updates
• Meeting or exceeding response targets and OTIF (On Time In Full) metrics

Qualifications :

What Were Looking For

Were after someone enthusiastic and driven with a background in chemistry or a scientific field and a passion for customer service. Demonstrate attention to detail maintain a professional demeanor and excel in fastpaced environments.

Key skills & experience :

• Previous experience in a sales support or customer service environment
• Experience with quotations order entry and working with ERP / CRM systems
• Knowledge of ERP systems such as SAP Oracle SAGE or Pastel
• Experience using Service Cloud or similar CRM tools
• A chemistry degree or equivalent experience is highly desirable
• Valid UK Drivers License and own transport
• Valid passport (for occasional travel if required)

Additional Information :

ABOUT LGC :

LGC is a leading global life science tools company providing critical components and solutions into highgrowth application areas across the human healthcare and applied market segments. Its highquality product portfolio is comprised of meaningful tools for genomic analysis and for quality assurance applications which are typically embedded and recurring within our customers products and workflows and are appreciated for their performance quality and range.

Our values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age disability race colour ethnic or national origin sex sexual orientation gender reassignment marital or civil partnership pregnancy religion or belief. Short listing interviewing and selection will always be carried out without regard to gender sexual orientation marital status colour race nationality ethnic or national origins religion or belief age or trade union membership.

For more information about LGC please visit our website

scienceforasaferworld

Remote Work : Employment Type :

Key Skills

Abinitio,Business Analysis,Logistics & Procurement,Client Services,Business Analytics

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1

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