Customer Service & Sales Executive

LGC Group; Midrand; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading global life science tools company is seeking a Customer Service & Sales Executive in Midrand, South Africa. The role involves supporting order processing and responding to customer inquiries, ensuring exceptional service. Candidates should have experience in customer service and a background in chemistry. Strong communication skills and familiarity with ERP/CRM systems are essential. This position offers a fast-paced environment with a focus on customer satisfaction.

Qualifications

• Previous experience in a sales support or customer service environment.
• Experience with order processing and quotations.
• Ability to work in fast-paced environments.

Responsibilities

• Respond to customer inquiries via phone and email.
• Create and follow up on quotations.
• Accurately enter orders into the ERP system.
• Monitor shipments and update customers on order progress.
• Log and resolve customer complaints.
• Support the sales team with customer feedback.

Skills

Sales support experience

Excellent written and verbal communication

Strong IT skills

Customer service experience

Education

Chemistry degree or equivalent

Tools

ERP systems (e.g. Pastel, SAP)

CRM tools (e.g. Service Cloud)

MS Office (Excel, Outlook, Teams)

Job description

Overview

Customer Service & Sales Executive

Are you a people-focused problem solver with a passion for science and service

Join our dynamic Customer Service team at LGC and play a key role in ensuring exceptional support and satisfaction for our clients worldwide!

About the Role

As a Customer Service & Sales Executive youll be the front line of communication between LGC and our customers supporting order processing responding to product enquiries generating formal quotations and helping us uphold our outstanding reputation for quality and service. Youll liaise with internal teams suppliers and clients to ensure that customer expectations are exceeded at every turn.

What Youll Be Doing

• Responding to customer inquiries with professionalism via phone email and our CRM (Service Cloud)
• Creating and following up on quotations and tender requests
• accurately entering orders into our ERP system (e.g. Pastel)
• Monitoring shipments and updating customers on order progress
• Logging and resolving customer complaints
• Supporting the field sales team with customer feedback and updates
• Meeting or exceeding response targets and OTIF (On Time In Full) metrics

Qualifications

What Were Looking For

Were after someone enthusiastic and driven with a background in chemistry or a scientific field and a passion for customer service. Demonstrate attention to detail maintain a professional demeanor and excel in fast-paced environments.

Key skills & experience :

• Previous experience in a sales support or customer service environment
• Experience with quotations order entry and working with ERP / CRM systems
• Excellent written and verbal communication
• Strong IT skills : MS Office Excel Outlook MS Teams
• Knowledge of ERP systems such as SAP Oracle SAGE or Pastel
• Experience using Service Cloud or similar CRM tools
• A chemistry degree or equivalent experience is highly desirable

Essential :

• Valid UK Drivers License and own transport
• Valid passport (for occasional travel if required)

Additional Information

ABOUT LGC :

LGC is a leading global life science tools company providing critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and for quality assurance applications which are typically embedded and recurring within our customers products and workflows and are appreciated for their performance quality and range.

Our values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age disability race colour ethnic or national origin sex sexual orientation gender reassignment marital or civil partnership pregnancy religion or belief. Short listing interviewing and selection will always be carried out without regard to gender sexual orientation marital status colour race nationality ethnic or national origins religion or belief age or trade union membership.

For more information about LGC please visit our website

scienceforasaferworld

Remote Work:

Full-time

Key Skills

Abinitio,Business Analysis,Logistics & Procurement,Client Services,Business Analytics

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1