Customer Service & Sales Executive

Lgc; Gauteng; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A renowned global life science tools company is seeking a Customer Service & Sales Executive to enhance client interactions and support order management. The role demands a background in chemistry or science, excellent communication skills, and proficiency with ERP systems. Become a key member of a dynamic team dedicated to exceptional service standards.

Qualifications

• Previous experience in sales support or customer service.
• Ability to thrive in high-pressure environments.
• Strong IT skills including MS Office, Excel, and Outlook.

Responsibilities

• Handle communication with internal and external contacts professionally.
• Manage customer inquiries and provide quotations.
• Ensure timely order entry and customer updates.

Skills

Communication

IT skills

Customer service

Sales support

Education

High school diploma

Chemistry degree or equivalent experience

Tools

MS Office

ERP systems (SAP, Oracle, SAGE, Pastel)

Service Cloud

Job description

Company Description: LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements.

We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than [number] countries worldwide.

We use our expertise to produce to the highest standards, including ranges produced under ISO / IEC and accredited to ISO [number].

Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs.

We innovate and apply science to ensure the safety and integrity of services and products, in line with our vision of science for a safer world!

Job Description: Customer Service & Sales Executive

Are you a people-focused problem solver with a passion for science and service? We are looking for a skilled and motivated individual to join our Customer Service team.

The ideal candidate will have a background or experience in the scientific or chemistry field and a passion for providing exceptional support to clients.

This role bridges technical expertise and customer satisfaction, ensuring clear communication and effective resolution of inquiries.

About The Role

As a Customer Service & Sales Executive, you'll be the front line of communication between LGC and our customers — supporting order processing, responding to product inquiries, generating formal quotations, and helping us uphold our reputation for quality and service.

You'll liaise with internal teams, suppliers, and clients to ensure customer expectations are exceeded at every turn.

Key Responsibilities and Accountabilities

• Handle all communication with internal and external contacts professionally to project LGC's high standards.
• Respond to customer price requests with formal quotations and follow up within agreed timescales.
• Manage 'Tender' requests not handled by the Business Development or Sales teams.
• Accurately enter customer orders into the ERP system on receipt and notify customers upon order release.
• Provide support and advice regarding orders, ensuring On Time In Full (OTIF) delivery targets are met and informing customers of delays in advance.
• Improve back-order management and update customers on shipment statuses and product delays.
• Communicate courteously via telephone, email, and Service Cloud, escalating queries outside your expertise.
• Manage daily Service Cloud cases, ensuring tasks are completed or escalated within KPI timescales.
• Log customer complaints in the system, maintain KPI reporting, and escalate issues as needed.
• Coordinate with field sales personnel to keep them informed of customer matters and provide feedback.
• Ensure customer expectations are exceeded against response KPIs.
• Learn about LGC Standards products and services and stay updated on changes.

Qualifications

We're seeking an enthusiastic, driven individual with a background in chemistry or a scientific field and a passion for customer service.

Key skills & experience include:

• Previous experience in sales support or customer service.
• Experience with quotations, order entry, and ERP/CRM systems.
• Excellent written and verbal communication skills.
• Ability to thrive in high-pressure environments.
• Strong IT skills: MS Office, Excel, Outlook, MS Teams.
• Knowledge of ERP systems like SAP, Oracle, SAGE, or Pastel.
• Experience with Service Cloud or similar CRM tools.
• A chemistry degree or equivalent experience is highly desirable.

Essential requirements include:

• Valid Driver's License and own transport.
• High school diploma.
• Valid passport (for occasional travel).

Additional Information

About LGC: A leading global life science tools company providing critical components and solutions in high-growth application areas across human healthcare and applied markets. Our products are valued for their performance, quality, and range.

Our values include: Passion, Curiosity, Integrity, Brilliance, Respect.

We are committed to equal opportunities and valuing individual talents regardless of age, disability, race, or other protected characteristics.

For more information, please visit our website.