Customer Service & Sales Executive

LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements.

We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than [number] countries worldwide.

We use our expertise to produce to the highest standards, including ranges produced under ISO / IEC and accredited to ISO [number].

Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs.

We innovate and apply science in order to ensure the safety and integrity of services and products, in line with our vision of science for a safer world!

Job Description

Are you a people-focused problem solver with a passion for science and service? Join our dynamic Customer Service team at LGC and play a key role in ensuring exceptional support and satisfaction for our clients worldwide!

About the Role

As a Customer Service & Sales Executive, you'll be the front line of communication between LGC and our customers — supporting order processing, responding to product enquiries, generating formal quotations, and helping us uphold our outstanding reputation for quality and service.

You'll liaise with internal teams, suppliers, and clients to ensure that customer expectations are exceeded at every turn.

What You'll Be Doing

1. Responding to customer inquiries with professionalism via phone, email, and our CRM (Service Cloud)
2. Creating and following up on quotations and tender requests
3. Accurately entering orders into our ERP system (e.g., Pastel)
4. Monitoring shipments and updating customers on order progress
5. Logging and resolving customer complaints
6. Supporting the field sales team with customer feedback and updates
7. Meeting or exceeding response targets and OTIF (On Time In Full) metrics

Qualifications

What We're Looking For

We're after someone enthusiastic and driven, with a background in chemistry or a scientific field, and a passion for customer service.

Demonstrate attention to detail, maintain a professional demeanor, and excel in fast-paced environments.

Previous experience in a sales support or customer service environment

Experience with quotations, order entry, and working with ERP / CRM systems

Knowledge of ERP systems such as SAP, Oracle, SAGE, or Pastel

Experience using Service Cloud or similar CRM tools

A chemistry degree or equivalent experience is highly desirable

Valid UK Driver's License and own transport

Valid passport (for occasional travel if required)

Additional Information

ABOUT LGC: LGC is a leading, global life science tools company, providing critical components and solutions into high-growth application areas across the human healthcare and applied market segments.

Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are appreciated for their performance, quality, and range.

Our Values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal Opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy, religion, or belief.

Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.