Customer Service - RSA (Temporary)

Fall Creek®; Paarl; On-site; ZAR 180,000 - 250,000; Full time

Job summary

A leading company in the blueberry industry seeks a qualified Customer Service Representative in Paarl, South Africa. The role focuses on providing exceptional customer service, coordinating orders, and ensuring customer satisfaction while collaborating with internal teams. Candidates should possess relevant experience and strong communication skills to effectively manage customer relationships.

Qualifications

• Typically requires 2+ years of customer service or administrative experience.
• High level of English mandatory; business-related languages a plus.
• Collaborative team member with strong organizational skills.

Responsibilities

• Acting as a liaison with customers and coordination of orders.
• Solving customer issues in collaboration with relevant teams.
• Maintaining accurate data and inventory monitoring.

Skills

English fluency

Strong administrative skills

Excellent communication

Customer relationship building

Education

International trade vocational training

Tools

Microsoft Office

Oracle Netsuite

Power BI

Salesforce

Job description

Fall Creek is creating a world with better blueberries through its friendly, collaborative team spread across the globe. To help us accomplish this, we are seeking a qualified Customer Service Representative for RSA . This position will be located in Paarl, South Africa.

This purpose of this position is to provides exceptional customer service and sales to existing and potential customers seeking Fall Creek products in the international and domestic markets.

EMPLOYMENT TYPE:

Temporary (Fixed term contract)

ORGANIZATIONAL FIT:

Directly reports to the Customer Service Manager and Commercial Manager EMEA. Acts as a member of the customer service team and works closely with all departments, especially with the Grower Support Team. Coordinates with the shipping team.

JOB SETTING:

Partial Office setting. Some travel may be required.

ESSENTIAL DUTIES: (Other duties may be assigned)

• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Responsible for the timely and accurate coordination of customer orders to existing and potential customers.
• Solves customer issues and/or complaints, in close collaboration with the Grower Support Team, Sales Area Manager and Commercial Manager EMEA.
• Assists Key Accounts and Grower Sales & Support with placing orders and scheduling shipments. Communicates with the Grower Support Team and answers questions on prices, customer order status, delivery schedules, and future production.
• Represents Fall Creek to visitors and guests and attends industry-related meetings and tradeshows.
• Maintains accurate data in the software and monitors inventory levels. Providing technical and non-technical customer support

ADDITIONAL DUTIES:

• May be in charge of the billing of FC Collection recurring fees.
• Collaborates and coordinates the management of the Forecast.
• Will be responsible for the necessary reports, as required (Power BI, Excel).
• Will be in charge of training Grower Support on CRM functionalities (Salesforce) Collaborate closely with the shipping team Will be in charge of participating in the proposals for improvement of the department processes.

REQUIRED EDUCATION, KNOWLEDGE, SKILLS AND TRAINING

• Typically requires an international trade vocational training and 2+ years customer service or administrative.
• High level of English is mandatory.
• Other business-related language would be a plus.
• Strong administrative skills including professional telephone demeanor.
• Familiarity with Microsoft, Oracle Netsuite and Power BI. Skills using Outlook.
• Must have the ability to schedule meetings, enter tasks, and update calendars.
• Excellent oral and written communication skills.
• Ability to create and sustain successful relationships with customers and colleagues.
• Ability to prioritize work within established guidelines and follow through on a variety of requests. Ability to work under tight deadlines.
• Ability to calculate figures and amounts. Collaborative team member, positive attitude, and exceptional organizational skills.
• Regular and reliable attendance at the primary place of business.
• Must demonstrate professional and ethical business practices, adherence to company values, and a commitment to personal and professional development.

DESIRED SKILLS/ QUALIFICATIONS:

• Must be fluent in English
• Database experience.