Customer Service - RSA

Fall Creek®; Paarl; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Fall Creek® is seeking a Customer Service representative in Paarl, South Africa to deliver exceptional service and sales support for customers in the blueberry product market. This role entails coordination of orders, addressing customer inquiries, and collaboration with internal teams, focusing on providing a smooth customer experience.

Benefits

Competitive salary and benefits

Opportunity for career development

Equal opportunity employer

Qualifications

• Requires 2+ years in customer service or administrative role.
• Must have a high level of English and Spanish.
• Skilled in Microsoft Office and communication.

Responsibilities

• Act as a liaison between customers and production.
• Coordinate customer orders and solve issues.
• Provide technical and non-technical support.

Skills

Bilingual English / Spanish

Strong administrative skills

Excellent communication skills

Collaboration

Customer relationship building

Education

International trade vocational training

Tools

Salesforce

Power BI

Oracle Netsuite

Job description

Fall Creek is creating a world with better blueberries through its friendly,collaborative team spread across the globe. To help us accomplish this, we are seeking a qualified Customer Service - RSA . This position will be located in Paarl, South Africa.

This purpose of this position is to provides exceptional customer service and sales to existing and potential customers seeking Fall Creek products in the international and domestic markets.

ORGANIZATIONAL FIT:

Directly reports to the Customer Service Manager and Commercial Manager EMEA. Acts as a member of the customer service team and works closely with all departments, especially with the Grower Support Team. Coordinates with the shipping team.

JOB SETTING:

Partial Office setting. Some travel may be required.

ESSENTIAL DUTIES: (Other duties may be assigned)

• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Responsible for the timely and accurate coordination of customer orders to existing and potential customers.
• Solves customer issues and/or complaints, in close collaboration with the Grower Support Team, Sales Area Manager and Commercial Manager EMEA.
• Assists Key Accounts and Grower Sales & Support with placing orders and scheduling shipments. Communicates with the Grower Support Team and answers questions on prices, customer order status, delivery schedules, and future production.
• Represents Fall Creek to visitors and guests and attends industry-related meetings and tradeshows.
• Maintains accurate data in the software and monitors inventory levels.
• Providing technical and non-technical customer support
  
  

ADDITIONAL DUTIES:

• May be in charge of the billing of FC Collection recurring fees.
• Collaborates and coordinates the management of the Forecast.
• Will be responsible for the necessary reports, as required (Power BI, Excel).
• Will be in charge of training Grower Support on CRM functionalities (Salesforce)
• Collaborate closely with the shipping team
• Will be in charge of participating in the proposals for improvement of the department processes.
  
  

Required Education, Knowledge, Skills And Training

• Typically requires an international trade vocational training and 2+ years customer service or administrative.
• High level of Spanish, English are mandatory. Other business-related language would be a plus.
• Strong administrative skills including professional telephone demeanor.
• Familiarity with Microsoft, Oracle Netsuite and Power BI.
• Skills using Outlook. Must have the ability to schedule meetings, enter tasks, and update calendars.
• Excellent oral and written communication skills.
• Ability to create and sustain successful relationships with customers and colleagues.
• Ability to prioritize work within established guidelines and follow through on a variety of requests. Ability to work under tight deadlines.
• Ability to calculate figures and amounts.
• Collaborative team member, positive attitude, and exceptional organizational skills.
• Regular and reliable attendance at the primary place of business.
• Must demonstrate professional and ethical business practices, adherence to company values, and a commitment to personal and professional development.
  
  

DESIRED SKILLS/ QUALIFICATIONS:

• Bilingual English / Spanish
• Database experience.
  
  

[Not translated in selected language]

Who is Fall Creek? – Please go check out our Website & You Tube Videos

We are a US-based company with a keen focus on blueberry genetics, plants, and grower support delivered to the world’s premier blueberry growers. From our humble beginnings in Lowell, Oregon more than 40 years ago, we now also have our own nurseries in Mexico, Peru, Spain, Netherlands, South Africa, and China. We have built a dynamic team of global experts in various areas of expertise, including the finest breeders, researchers, propagators and nursery professionals, grower support technicians, sales and customer service experts and more. We’re a deeply planted link in a global chain, ready to serve our customers and our industry throughout North, Central, and South America, Greater Europe, Asia and South Africa. Our mission is to serve the growers and to support the blueberry industry, helping to ensure growers maximize success through our delivery of the best genetics and plants, technical know-how and global market intelligence.

To fulfill our mission, we focus on cultivating exceptional plants, building strong relationships and providing responsive customer service. This is all part of how we’re helping to build A World with Better Blueberries.

We are an equal opportunity employer and value diversity at our company.

Fall Creek Farm & Nursery offers a competitive salary and benefit package for this role. This position is office bound, but will require the candidate to be available to work in a nursery setting, and/or support the production team over weekends on a rotational basis.

We can’t wait to hear from you!

For consideration, please send the following related documents in support of your application for this role,

• Personal CV/ resume (including recent references)
• Copy of ID
• Copy of - Qualification & Education Records
• Incomplete applications will not be considered.
  
  

All Applications will close by 31 July 2025 and any applications received after this date will not be considered.