Customer Service Representative - TECHNICAL SUPPORT

DASH BPO; Randburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A customer service company in Randburg is seeking a Customer Care Agent. You'll handle calls, assist with technical and billing inquiries, and ensure a seamless customer experience. Candidates should have previous customer support experience, be detail-oriented, and possess excellent communication skills. This role involves working international hours, so reliable transport is essential.

Qualifications

• Previous customer support or help desk experience in the mobile services industry.
• Attention to detail and the ability to identify when to escalate anomalies.
• Excellent communication skills is a MUST.

Responsibilities

• Handle incoming calls and assist customers with technical and billing inquiries.
• Provide accurate information and resolve inquiries efficiently.
• Build relationships and liaise with all support departments.

Skills

Customer support experience

Attention to detail

Excellent communication

High energy personality

Understanding of PCI Compliance

Job description

Overview

We are seeking a dedicated and customer-focused individual to join our team as a Customer Care Agent. In this role, you will be responsible for handling incoming calls and assisting customers with technical and billing inquiries. You will ensure a seamless customer experience by providing accurate information, resolving inquiries efficiently, and adhering to company policies and procedures.

Responsibilities

• Handle incoming calls and assist customers with technical and billing inquiries.
• Provide accurate information, resolve inquiries efficiently, and adhere to company policies and procedures.
• Identify customers’ needs, clarify information, research issues, and provide accurate, valid, and complete information using the right tools.
• Build relationships and liaise with all support departments respectively.
• Be willing to work with Back Office and Chat Channels in addition to the voice channel.
• Maintain a sense of urgency during crises.

Qualifications

• Previous customer support or help desk experience in the mobile services industry.
• Attention to detail and the ability to identify when to escalate anomalies.
• High energy and engaging personality; outgoing and humorous outlook.
• Excellent communication skills is a MUST.
• Be humble as escalations may occur for incidents outside of our control.
• Willing to work with Back Office and Chat Channels in addition to the voice channel.
• Understanding of PCI Compliance.
• Willing to work international hours with reliable transport as attendance is a major KPI.