Customer Service Representative (Shopify/Gorgias Focus)

TalentPop App; Pretoria; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A dynamic customer service company is seeking a Customer Service Representative focused on Shopify and Gorgias. In this role, you will respond to inquiries over multiple channels, ensuring high customer satisfaction. The ideal candidate will have excellent communication skills, experience with the required tools, and the ability to manage several conversations concurrently. Enjoy working with a supportive team in a fully remote setup, complete with competitive pay and benefits.

Benefits

Competitive pay with annual performance-based increases

Paid time off

Comprehensive health and dental insurance

Holiday bonuses

Fully remote setup

Opportunities for growth

Qualifications

• At least 1 year of experience with Shopify and Gorgias.
• Comfortable working independently.
• Reliable in addressing customer concerns.

Responsibilities

• Responding to customers via chat, email, or phone.
• Handling inquiries related to product information.
• Using Gorgias and Shopify to manage tickets.

Skills

Excellent written and spoken English communication skills

Hands-on experience with Shopify

Hands-on experience with Gorgias

Ability to handle multiple conversations

Empathetic and patient demeanor

Attention to detail

Tools

Gorgias

Shopify

Job description

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CUSTOMER SERVICE REPRESENTATIVE (SHOPIFY/GORGIAS FOCUS) - REMOTE

About TalentPop

At TalentPop, we believe customer service is more than just answering questions—it's about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment.

What You'll Do

As a Customer Service Representative with a Shopify/Gorgias focus, you'll be on the front lines, ensuring our customers have exceptional experiences. Your responsibilities will include:

• Responding to customers via chat, email, or phone in a professional and friendly manner.
• Handling inquiries related to product information, order tracking, returns, and account concerns.
• Using Gorgias and Shopify to efficiently manage tickets and provide fast, accurate service.
• Staying informed on product updates and service practices to ensure a consistent customer experience.
  
  

What We Offer

We value our team members and offer a comprehensive benefits package to support your well-being and professional growth:

• Competitive pay with annual performance-based increases.
• Paid time off so you can rest and recharge.
• Comprehensive health and dental insurance or a health stipend to help you feel your best!
• Holiday bonuses in appreciation of your hard work.
• Fully remote setup—work from anywhere you're comfortable.
• Opportunities to grow with us as we scale.
  
  

What We're Looking For

We're seeking dedicated individuals who meet the following qualifications:

• Excellent written and spoken English communication skills.
• At least 1 year of hands-on experience with both Shopify and Gorgias.
• Comfortable working independently and handling multiple conversations at once.
• Empathetic, patient, and reliable when addressing customer concerns.
• Team-oriented with a strong work ethic and attention to detail.
  
  

What You'll Need To Work From Home

To ensure you're set up for success in a remote role, you'll need:

• Your own computer or laptop (i5 processor or equivalent preferred).
• A stable internet connection (at least 15 Mbps upload/download speed).
  
  

Ready to Join Us?

If you're experienced with Shopify and Gorgias, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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