Customer Service Representative - Randburg - 6 Months Fixed Term Contract

Tracker Connect; Randburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A company in the IT sector is seeking a Customer Service Representative for a 6-month contract based in Randburg. The successful candidate will handle sales support duties, process contracts, and manage client queries, ensuring excellent customer service. Candidates should possess a Matric certificate and have at least 2 years of administrative experience. Proficiency in MS Office is essential.

Qualifications

• Minimum of 2 years’ experience in an administrative role.
• Previous experience in logistics or financial services is advantageous.
• Proficiency in MS Office and Outlook.

Responsibilities

• Process sales contracts received from clients and sales consultants.
• Attend to all queries from clients, fitment centres, and brokers.
• Liaise with various departments to provide customer support.

Skills

Proficiency in MS Office & Outlook

2 years’ experience in an administrative role

Experience in logistics or financial services industries

Education

Matric

Job description

Customer Service Representative - Randburg - 6 Months Fixed Term Contract

Customer Service Representative - Randburg - 6 Months Fixed Term Contract

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Introduction

TRACKER requires the services of a Representative: Customer Services for the Gauteng region for the duration of 6 months. The successful candidate will be responsible for all related sales support duties for the Johannesburg Sales Department.

Position Summary

Industry: IT & Internet

Job category: Customer Service

Location: Randburg

Contract: Temporary

Remuneration: Market Related

EE position: No

Introduction

TRACKER requires the services of a Representative: Customer Services for the Gauteng region for the duration of 6 months. The successful candidate will be responsible for all related sales support duties for the Johannesburg Sales Department.

Job Description

Roles and Responsibilities:

• Process sales contracts received from clients and sales consultants
• Follow up on loading of contracts sent in by Brokers, Dealers, Fitment Centres and Sales Consultants
• Arranging and following up on scheduling of fitments
• Provide stats to Sales consultants, Fitment Centres, Brokers and Dealers
• Attend to all queries received from Clients, Fitment centres, Dealers, Brokers and sales consultants by investigating and submitting the query to the relevant department and following up until query is resolved.
• Ensure that the Lead Sources and Pricing Sources are captured correctly
• Providing insurance certificates
• Assist and attend to incoming calls
• Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office
• Provide service to both existing and prospective clients
• Ensuring both the company and the customers’ best interest is kept at heart
  
  

Minimum Requirements

Qualifications, Skills, Experience and Attributes Required:

• Matric with at 2 years’ experience in an administrative role
• Previous experience is the logistics or financial services industries would be advantageous
• Proficiency in MS Office & Outlook
  
  

Should you not hear from us within 4 weeks, please consider your application unsuccessful.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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