Customer Service Representative - Night Shifts & Weekends (Remote)

ISTA Personnel Solutions; South Africa; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A leading BPO company in South Africa is seeking a Customer Service Representative to support nurses and manage app-related issues. Ideal candidates have at least 1 year of experience in customer service, strong communication skills, and must be available for night shifts. Responsibilities include assisting users, resolving problems, and ensuring a positive experience. Applicants must have reliable internet and power backup.

Qualifications

• At least 1 year of experience in a customer service or support role.
• Strong written English and typing speed.
• Confident computer skills and ability to learn new systems quickly.

Responsibilities

• Help nurses and care facilities use the app and answer questions.
• Assist with account setup, shift bookings, and general support.
• Fix or report any problems users experience with the app.
• Respond to urgent issues like last-minute cancellations.
• Communicate clearly via chat, email, or phone.
• Keep records of all support conversations.
• Work with the team to improve user experience.

Skills

Excellent communication skills

Problem-solving ability

Tech-savvy

Empathy and patience

Attention to detail

Time management

Customer-first mindset

Team collaboration

Adaptability

Job description

ISTA Personnel Solutions SA is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based organizations. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are hiring!

Our U.S.-based client connects nurses with shifts at various nursing homes (long-term care facilities) through an app-based scheduling platform. They are looking for a Customer Service Representative to provide support and resolve any issues that may arise.

Working hours:

• Night shift: 11:00pm – 7:00am (SA time)
• 5 shifts per week, including weekends (you will typically be off for 2 days during the week)
• You may be required to work one or two 12-hour shifts over weekends on a rotational basis
• Total: 40 hours per week

PLEASE NOTE:

• Internet Requirements:Afixed fibre linewith a minimum speed of25 Mbps (upload & download)and the ability to support awired Ethernet connectionis mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup:Areliable power backup solutionis required to manageload shedding and power outages. Applicants without a power backup cannot be considered.

Job Responsibilities:

• Help nurses and care facilities use the app and answer any questions they have
• Assist with account setup, shift bookings, and general support
• Fix or report any problems users experience with the app
• Respond to urgent issues like last-minute cancellations
• Communicate clearly via chat, email, or phone
• Keep records of all support conversations
• Work with the team to improve the user experience

• At least 1 year of experience in a customer service or support role
• Stable work history with consistent employment
• Strong written English and typing speed
• Must be comfortable working night shifts (11pm–7am SA time) and weekends
• Confident computer skills and ability to learn new systems quickly

Required Skills:

• Excellent communication skills (written and verbal)
• Problem-solving ability – quickly understand and resolve user issues
• Tech-savvy – comfortable using apps, online tools, and troubleshooting basic technical issues
• Empathy and patience – especially when assisting nurses or clients in stressful situations
• Attention to detail – accurately log support interactions and spot issues early
• Time management – stay organized during night shifts and handle multiple tasks
• Customer-first mindset – always aiming to provide a helpful and positive experience
• Team collaboration – share feedback and work with others to improve service
• Adaptability – flexible in handling changing priorities or urgent situations

If you are not contacted within 14 working days, please consider your application unsuccessful.