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Customer Service Representative

TalentPop App

Soweto

Remote

ZAR 50,000 - 200,000

Full time

3 days ago

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Job summary

TalentPop App is seeking passionate Customer Service Representatives to provide world-class support. Successful candidates will handle inquiries through various platforms and deliver quality responses. Join a supportive remote team with opportunities for career advancement and enjoy benefits like paid time off and a health stipend.

Benefits

Annual performance-based increases

Paid time off

Health stipend

Holiday bonuses

Permanent work-from-home setup

Opportunities for career advancement

Qualifications

Proficiency in English (both written and verbal).
At least 1 year of customer service experience.
Experience with customer service tools is a plus.

Responsibilities

Handle customer inquiries through various channels.
Support customers with orders and shipping.
Provide high-quality responses that meet service standards.

Skills

Problem-solving

Communication

Adaptability

Education

High school diploma or equivalent

Tools

Gorgias

Zendesk

Shopify

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.

Perks & Benefits

Annual performance-based increases
Paid time off
Health stipend
Holiday bonuses
Permanent work-from-home setup
Opportunities for career advancement as we continue to grow

Responsibilities

Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
Assist Customers: Support customers with orders, shipping, product details, and returns.
Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.

Requirements

Proficiency in English (both written and verbal)
At least 1 year of customer service experience
Experience with tools like Gorgias, Zendesk, or Shopify is a plus
Excellent problem-solving and communication skills
Adaptable and solutions-oriented mindset

Technical Requirements

Personally owned PC or laptop with an i5 processor or equivalent
Minimum of 15 Mbps for both upload and download internet speed

Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
IT Services and IT Consulting

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