Customer Service Representative

Water Tower Group 2; Pretoria; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Water Tower Group is seeking a Customer Service Representative to provide excellent service to clients as a primary contact. This full-time, permanent position involves handling inquiries, processing orders, and ensuring customer satisfaction in a supportive work environment with ample growth opportunities.

Benefits

Health insurance

Retirement plans

Paid time off

Opportunities for career development

Positive and supportive work environment

Qualifications

• 1-2 years of customer service experience in a call center or retail setting.
• Ability to multitask and prioritize in a fast-paced environment.
• A positive attitude and commitment to exceptional customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Process orders, returns, and exchanges accurately.
• Collaborate with departments to resolve customer concerns.

Skills

Communication

Problem-Solving

Interpersonal Skills

Attention to Detail

Education

High school diploma or equivalent

College degree

Tools

Microsoft Office

CRM software

Job description

, permanent position

Position: Customer Service Representative

Position Overview:

As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients. You will serve as the primary point of contact for our customers, assisting them with inquiries, concerns, and requests related to our products and services. This is a full-time, permanent position with opportunities for growth and advancement within the company.

Key Responsibilities:

• Respond to customer inquiries and requests via phone, email, and in-person
• Provide information and guidance on our products and services
• Process orders, returns, and exchanges in a timely and accurate manner
• Resolve customer complaints and issues in a professional and efficient manner
• Collaborate with other departments to ensure timely and effective resolution of customer concerns
• Maintain customer records and update information as needed
• Proactively identify and address potential issues to ensure customer satisfaction
• Continuously strive to improve the customer experience and provide feedback to management on ways to enhance our services
  
  
  

Qualifications:

• High school diploma or equivalent required; college degree preferred
• 1-2 years of customer service experience, preferably in a call center or retail setting
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Office and experience with CRM software is a plus
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• A positive attitude and a strong commitment to providing exceptional customer service
  
  
  

Why Work for Water Tower Group?

At Water Tower Group, we value our employees and believe in creating a positive and supportive work environment. We offer competitive salary and benefits packages, including health insurance, retirement plans, and paid time off. As a growing company, we also provide opportunities for career development and advancement within the organization.

If you are passionate about providing excellent customer service and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity with Water Tower Group. We look forward to hearing from you!