Customer Service Representative

TalentPop App; Pretoria; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A growing customer service platform in Pretoria, Gauteng, is seeking Customer Service Representatives for a full-time remote role. The ideal candidate will have proficiency in English and at least 1 year of online customer service experience. You'll handle inquiries across various platforms and provide quality support. Perks include performance-based increases, paid time off, and health benefits.

Benefits

Annual performance-based increases

Paid time off

Health and dental insurance or a monthly health stipend

Holiday bonuses

Permanent work-from-home setup

Opportunities for career advancement

Qualifications

• At least 1 year of online/remote customer service experience.
• Personally owned PC or laptop with an i5 processor or equivalent.
• Minimum of 15 Mbps for both upload and download internet speed.

Responsibilities

• Handle customer inquiries through email, phone, live chat, and/or social media.
• Support customers with orders, shipping, product details, and returns.
• Provide thoughtful, high-quality responses that reflect our service standards.

Skills

Proficiency in English (both written and verbal)

Excellent problem-solving skills

Communication skills

Adaptable and solutions-oriented mindset

Tools

Gorgias

Zendesk

Shopify

Job description

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ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.

Perks & Benefits

• Annual performance-based increases
• Paid time off
• Health and dental insurance or a monthly health stipend
• Holiday bonuses
• Permanent work-from-home setup
• Opportunities for career advancement as we continue to grow

Responsibilities

• Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
• Assist Customers: Support customers with orders, shipping, product details, and returns.
• Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.

Requirements

• Proficiency in English (both written and verbal)
• At least 1 year of online/remote customer service experience
• Experience with tools like Gorgias, Zendesk, or Shopify is a plus or an advantage
• Excellent problem-solving and communication skills
• Adaptable and solutions-oriented mindset

Technical Requirements

• Personally owned PC or laptop with an i5 processor or equivalent
• Minimum of 15 Mbps for both upload and download internet speed

Application Instructions

When applying, use application code: CS

Join our team

Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting

Location

• Pretoria, Gauteng, South Africa