Customer Service Representative

TalentPop App; Pietermaritzburg; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A dynamic customer service company in Pietermaritzburg is seeking an Entry Level Customer Service Representative. The role involves handling customer inquiries and providing excellent support through various channels. Candidates should have at least 1 year of experience and proficiency in English. Join a supportive remote team offering career advancement opportunities and great perks.

Benefits

Annual performance-based increases

Paid time off

Health stipend

Holiday bonuses

Permanent work-from-home setup

Opportunities for career advancement

Qualifications

• At least 1 year of customer service experience.
• Experience with customer service tools is a plus.
• Must own a PC or laptop with an i5 processor or equivalent.

Responsibilities

• Handle customer inquiries through various channels.
• Support customers with orders and returns.
• Provide high-quality responses reflecting service standards.

Skills

Proficiency in English

Problem-solving skills

Communication skills

Adaptable mindset

Tools

Gorgias

Zendesk

Shopify

Job description

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.

Perks & Benefits

• Annual performance-based increases
• Paid time off
• Health stipend
• Holiday bonuses
• Permanent work-from-home setup
• Opportunities for career advancement as we continue to grow
  
  

Responsibilities

• Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
• Assist Customers: Support customers with orders, shipping, product details, and returns.
• Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.
  
  

Requirements

• Proficiency in English (both written and verbal)
• At least 1 year of customer service experience
• Experience with tools like Gorgias, Zendesk, or Shopify is a plus
• Excellent problem-solving and communication skills
• Adaptable and solutions-oriented mindset
  
  

Technical Requirements

• Personally owned PC or laptop with an i5 processor or equivalent
• Minimum of 15 Mbps for both upload and download internet speed
  
  

Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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