Customer Service Representative

Exceed Human Resource Consultants; Paarl; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A recruitment consultancy based in Paarl is seeking a qualified individual to coordinate customer orders, providing essential support to clients. The role requires strong administrative skills and fluency in both Spanish and English. Candidates with at least 2 years of customer service experience will excel in this position. Apply through the provided email for consideration.

Qualifications

• 2+ years customer service or administration experience required.
• High level of Spanish and English is mandatory.
• Strong administrative skills and professional telephone demeanor.

Responsibilities

• Coordinate customer orders accurately and timely.
• Collaborate with teams to solve customer issues.
• Assist with placing orders and scheduling shipments.

Skills

Customer service

Bilingual in Spanish and English

Administrative skills

Technical support

Education

International trade vocational training

Tools

Microsoft Office Suite

Oracle NetSuite

Power BI

Job description

Reference:10534 MLRConsultant:Michelle le RouxJob Description:

• Responsible for the timely and accurate coordination of customer orders to existing and potential customers.
• Solves customer issues and/or complaints, in close collaboration with the Grower Support Team, Sales Area Manager and Commercial Manager EMEA.
• Assists Key Accounts and Grower Sales & Support with placing orders and scheduling shipments.
• Communicates with the Grower Support Team and answers questions on prices, customer order status, delivery schedules, and future production.
• Represents the company to visitors and guests and attends industry-related meetings and tradeshows.
• Maintains accurate data in the software and monitors inventory levels.
• Providing technical and non-technical customer support

Qualifications:

• Typically requires an international trade vocational training and 2+ years customer service or administration.
• High level of Spanish and English are mandatory (other business-related language would be a plus).
• Strong administrative skills including professional telephone demeanor.
• Familiarity with Microsoft Office Suite, Oracle NetSuite and Power BI.
• Skills using Outlook. Must have the ability to schedule meetings, enter tasks, and update calendars.

How to Apply:

• Email your comprehensive CV [e-mail].
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.