Customer Service Representative

TalentPop App; Johannesburg; Remote; ZAR 30,000 - 40,000; Full time

Job summary

A customer service-driven company in Johannesburg is seeking Customer Service Representatives passionate about delivering world-class service. Responsibilities include handling customer inquiries, supporting orders, and providing high-quality responses. Candidates should possess at least 1 year of remote customer service experience and proficiency in English. Join a collaborative remote team that values your skills and supports your career growth.

Benefits

Annual performance-based increases

Paid time off

Health and dental insurance or a monthly health stipend

Holiday bonuses

Permanent work-from-home setup

Opportunities for career advancement

Qualifications

• At least 1 year of online/remote customer service experience.
• Experience with customer service tools is a plus.
• Excellent problem-solving and communication skills.

Responsibilities

• Handle customer inquiries through various channels.
• Support customers with orders, shipping, and returns.
• Provide high-quality responses that reflect service standards.

Skills

Proficiency in English (both written and verbal)

Problem-solving skills

Communication skills

Adaptable mindset

Tools

Gorgias

Zendesk

Shopify

Job description

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ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.

Perks & Benefits:

• Annual performance-based increases
• Paid time off
• Health and dental insurance or a monthly health stipend
• Holiday bonuses
• Permanent work-from-home setup
• Opportunities for career advancement as we continue to grow

Responsibilities:

• Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
• Assist Customers: Support customers with orders, shipping, product details, and returns.
• Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.

Requirements:

• Proficiency in English (both written and verbal)
• At least 1 year of online/remote customer service experience
• Experience with tools like Gorgias, Zendesk, or Shopify is a plus or an advantage
• Excellent problem-solving and communication skills
• Adaptable and solutions-oriented mindset

Technical Requirements:

• Personally owned PC or laptop with an i5 processor or equivalent
• Minimum of 15 Mbps for both upload and download internet speed

When applying, use application code: CS

Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!