Customer Service Representative

Browns Jewellers; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Browns Jewellers is seeking a passionate Customer Service Representative in Johannesburg. The role involves building customer relationships, resolving queries, and maintaining product knowledge in a fast-paced retail environment. Ideal candidates should have experience in customer service and strong communication skills.

Qualifications

• 2 years experience in client services or relationship management.
• Excellent verbal and written communication skills.
• Helpdesk support experience is an advantage.

Responsibilities

• Handle customer queries professionally within required timeframes.
• Resolve product or service inquiries promptly.
• Maintain product knowledge and follow up on orders.

Skills

Customer Service

Communication

Time Management

Attention to Detail

Job description

Do you put customers at the heart of every decision? Browns The Diamond Store is looking for a professional and passionate service-oriented representative who will foster positive relationships with internal and external clients.

Responsibilities

1. Ensuring that all queries are dealt with in a professional manner within the required timeframes.
2. Resolving any queries regarding products or services.
3. Following up on orders to ensure delivery by specified dates.
4. Maintain current knowledge of products, programs, processes, and policies.
5. Build the bond between our brand and our customer by answering queries, providing exemplary service, and adapting your approach depending on individual needs and requirements.

Requirements

• 2 years experience in a client services and relationship management role.
• Excellent verbal and written communication skills with both external and internal stakeholders.
• Helpdesk support experience is an advantage.
• High attention to detail and service orientation.
• Comfortable working in a fast-paced and challenging environment.
• Able to manage time, prioritize, and adhere to strict deadlines.
• Experience in the jewellery or retail industry is advantageous.

Required Experience: Unclear Seniority

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Customer Service Representative • Johannesburg, Gauteng, South Africa