Customer Service Representative

Mitra SK; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A company in laboratory services located in Johannesburg is seeking a Customer Coordination Specialist to assist in ensuring customer satisfaction and managing operational audits. The ideal candidate should have 2-3 years of relevant experience along with exceptional communication skills. Responsibilities include coordinating with auditors, compiling information for customers, and maintaining document accuracy. This role requires multitasking and a proactive approach to service delivery.

Qualifications

• At least 2 - 3 years' of relevant work experience.
• Excellent communication skills both verbal and written.
• Strong ability to multi-task and organize work.

Responsibilities

• Coordinate with auditors on operations audits such as ISO/IEC 17025:2017.
• Ensure customer satisfaction and meet their needs.
• Compile information for customers through appropriate channels.
• Maintain timely certification and billing processes.
• Track credit limits with Accounting for new jobs.
• Secure repeat orders by verifying customer payment backgrounds.
• Finalize results for vessels promptly.
• Prepare management information sheets like Vessel MIS and Activity Reports.
• Utilize EADA tools to assure best services.
• Visit Laboratory to check document maintenance.

Skills

Excellent phone etiquette

Verbal communication skills

Written communication skills

Interpersonal skills

Multi-tasking

Organizational skills

Prioritization

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Coordinating with auditors on operations audit such as ISO/IEC 17025:2017 etc.
• Looking after all customer needs and ensuring customer satisfaction
• Coordinating with Operations and Laboratory, compiling information and submitting same to customers through MSK IMS or other means of communication in a manner that is comprehensive, accurate, in time and matches customer requirements for information
• Ensure timely certification and billing
• Tracking credit limits in coordination with Accountant for each customer prior to new job/ vessel hosting
• Getting repeat orders from existing customers by checking their company financial background in terms of payment
• Coordinating on result finalization for vessels
• Preparing related MIS such as Vessel MIS, Activity Report, Customer Complain, Customer Feedback, Market share etc.
• Assure best services through EADA tools like i-APT etc.
• Visit Laboratory when required to check and maintain documents in Laboratory.
• Any other work assigned by the management/branch

Qualifications

• At least 2 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work